Your personal information and records at the University of Toronto are protected by the Freedom of Information and Protection of Privacy Act (FIPPA). Whether we have discussions with you in person, if we are reading your petition, updating your record, or assisting you in another way, we do so with integrity, and hold information in the strictest confidence.
We cannot provide specific information about you to a third party without your written authorization.
As you go through life changes (change marital status, name change, move, etc.), it is essential that you update your U of T student record, just as you would with any other personal record, such as your driver's license. The University will need to contact you to notify you of any updates, upcoming deadlines, awards, scholarships, or send you monetary refunds if you qualify for one. Incorrect information may have serious implications.
On occasion, you may wish to have a friend or family member ask questions on your behalf or pick up your documents. While we are happy to answer general questions, or provide general instruction, we are legally bound to keep specific details of your personal records, including documents, confidential until we have your authorization in writing.
To grant permission to a third party, you must send our office an email (firstname.lastname@example.org) from your UofT email address. You must provide your full name, student number and the name of your designate and clearly identify what information you are allowing them to request or what task you are allowing them to do on your behalf. If your request is unclear, we will follow up with you for clarification. Your third party will then need to bring valid government issued photo ID (excluding provincial health card) to identify themselves when they visit the office. Click here for information on authorizing a third party to pick up your transcript.