Enrolment FAQs

Please check with your RESP provider to determine whether full-time or part-time status matters to them. Once you have enrolled in the required course load for the applicable term(s), you will be able to print your own confirmation of enrolment letter (for free) from ACORN. We recommend that you contact the company to determine if they will accept that letter. If they won’t, you have two options for getting your confirmation of enrolment: remotely or in-person.

Remotely:

Submit a Letter Request to Confirm University Status application via eService. The fee for confirmations is paid via credit card in eService. Refer to the Service Fees page for more info. You will not be prompted to make payment until we have confirmed that you qualify for the confirmation you are requesting. If you have a specific form to be completed (instead of a letter), you can upload it within the request.

We do our best to process requests quickly in peak periods but we cannot provide a time guarantee.

In-person:

Visit our office with your student card or valid government photo i.d. (excluding health card), debit/credit for the Service Fee and your RESP form (if applicable). We can either issue a custom enrolment letter or complete your RESP form.

Our hours of operation are here: https://www.utsc.utoronto.ca/registrar/contact-us.

In peak times, it is recommended that you visit earlier in the day as we may need to stop giving out service tickets before our listed closure time.

This message usually relates to an enrolment restriction on the course. Restrictions can be based on program(s)/year of study/campus etc. and can be temporary or permanent. Please look for any enrolment controls linked under the course code on the Timetable www.utsc.utoronto.ca/timetable, as well as any announcements beside the lecture section.

If you see an 'enrolment blocked' message beside a tutorial or practical, the section likely isn't open. Refer to #9 of this FAQ for details.

At the beginning of the enrolment cycle, students can only add 2.5 credits per session (waitlist and INT courses count towards the total for this calculation). Please refer to the academic dates to determine when the system will allow students to increase to 3.0 credits per session: https://www.utsc.utoronto.ca/registrar/academic-dates

The tri-campus enrolment date is later in the enrolment cycle. You can find the date for enrolment in courses on other campuses here: https://www.utsc.utoronto.ca/registrar/academic-dates

Be sure to familiarize yourself with the rules and instructions re: taking courses on other campuses: https://www.utsc.utoronto.ca/registrar/courses-other-campuses

Students who wish to re-take a UTSC course must submit a Course Retake request via eService {link} during the applicable request period.

Students who wish to re-take a UTM course, UTSG course, or a course they are excluded from taking for credit due to transfer credits, must email their request to our office (askro.utsc@utoronto.ca) from their UofT email during the applicable request period. We will require the full nine-character course code from the Timetable {link} and the lecture section to attempt enrolment.

The course will be flagged as an extra credit and receive an 'EXT' notation on your transcript. This means that you will not receive credit for the course and, while the final grade will display in your transcript, it will not impact your GPA.

The Course Retake request period can be found on our Academic Dates page. 

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Learn more about repeating courses as 'extra'

ACORN allows students to waitlist a maximum 1.0 credit per semester. If you need to be put on another waitlist – and it will not put your total enrolments in the term above the allowable credit maximum – you can request that we put you on additional waitlists. Please contact us from your UofT email address and provide your name, student number, the full nine-character course code from the Timetable (www.utsc.utoronto.ca/timetable) and the lecture section so we can try to put you on the waitlist.

If you are contacting us from a non-UofT email address, please also include a close-up picture of yourself holding valid photo i.d. (excluding provincial health card) beside your face (to prove your identity).

Our office does not determine which courses can be offered or the size of those classes; those decisions are made at the departmental level. In the early days of the enrolment cycle, we ask that waitlisted students be patient while the departments review the enrolment numbers. There is still a lot of time for them to make adjustments to try and accommodate the demand.

If you are unable to secure a spot in a required course closer to the start of term, please discuss your situation with the relevant departmental contact person (course instructor/program supervisor/program advisor, depending on the course).

Email addresses for staff/faculty can be found in the People Directory in the Quick Links drop down menu at the top of www.utsc.utoronto.ca

Year 2 (4.0 credits or more) and higher students must be enrolled in an appropriate combination of ACTIVE programs, otherwise their access to all course enrolment is blocked (https://www.utsc.utoronto.ca/registrar/unlimited-and-limited-programs )

Please add an appropriate combination of programs from the UNLIMITED category so that your general access to enrolment is not blocked. You can later remove them if you apply to, get invited to, and want to accept an offer from your desired limited program(s).

Please note that departments may put enrolment controls on their courses so please check the Timetable (https://www.utsc.utoronto.ca/registrar/timetable) to find out whether the course(s) you want to add will be open to you.

Many departments do not open all practicals/tutorials right away; they want to ensure that sufficient demand exists to minimize cancellation of sections with low enrolment. As long as you are in the lecture, you should be accommodated in a practical/tutorial by the department. Periodically check ACORN and the Timetable (www.utsc.utoronto.ca/timetable) for updates on newly opened sections or increase in section capacity.

If you are still unsuccessful closer to the start of classes, please contact the relevant departmental contact person (course instructor/program supervisor/advisor/lab coordinator, depending on the course) to see if they can accommodate you into the tutorial/practical that works for you. If so, they will contact their departmental office to make the change on your account.

You can view this information on the Financial Dates section of our website
 

Some student societies will refund the health and dental plan and select other fees.  Refund application deadlines are set by the society.

Please contact the relevant office(s) listed here: https://studentaccount.utoronto.ca/contact-us/

Upper year (4.0 credits or more) BBA and CSC (Major/Specialist) students will see the flat program fee automatically loaded into their invoices for each term. This is normal. If you plan to take Summer 2024 off or you have plans to graduate by the end of the Winter 2024 term, please email us (askro.utsc@utoronto.ca) your name, student number, and the term(s) that you plan to take off, so that we can remove it (and the fees) from ACORN.

If you are in fewer than 2.0 credits in the term, you can request to change to the program per course rate via eService. Details and deadlines are here. These adjustments take time so if the payment deadline is approaching and the update hasn’t happened, you can view the fees schedules on the Student Accounts website to determine what your fees will change to based on your program and course load, so you know how much to pay (note: any fees owing from a prior term must be paid in full as well).

Note: eService usually pulls updates from ACORN overnight so you will not be able to add your courses and request the adjustment in the same day; wait 24-48 hours before trying to submit your fee adjustment request on eService.

If all of your courses are waitlisted and/or interim approval status, there will be no tuition charges on your invoice yet. There may be no required amount to register displayed. However, you still have to make a payment in order to change the registration status to Registered.

Steps to Follow

1. Pay $329 plus any outstanding balance from a previous session (if applicable).
2. Email the proof of payment to askro.utsc@utoronto.ca before the session's financial cancellation date. Subject Line: POP for INT/WL courses – Your full name and Student Number. Your payment will not trigger registration and we will need to manually register you for the session.
3. Allow a few days for processing your request. Monitor your registration status on your ACORN dashboard. Once it has changed to Registered, your spot in the waitlisted or interim approval course(s) will be saved.
4. Once registered, monitor your status in the course(s) to ensure you have been approved to attend.

If you do not get into the course(s) and will not be taking any other courses you are eligible for a refund of your payment.

Most co-op students will see co-op fees automatically loaded into the next term(s). This is normal. The records office manually reviews all co-op accounts, adjusting if required.

Co-op fees are payable if you will be registered in courses and/or on a work term. If you plan to take Summer 2024 off, please email us (askro.utsc@utoronto.ca) your name, student number, and the term(s) that you plan to take off, so that we can remove it (and the fees) from ACORN. You should discuss your planned absence with the co-op office as resequencing may be required.

Upper year (4.0 credits or more) BBA/CSC co-op students: if you plan to only be on a work term, you can request to change to the program per course rate via eService. Details and deadlines are here: https://www.utsc.utoronto.ca/registrar/program-fees.

The deadline to make the minimum listed payment for each term can be found here: https://www.utsc.utoronto.ca/registrar/financial-deadlines 

Canadian payments usually take 3-5 business days to process. International payments can vary but typically take longer than Canadian payments. Students need to make their payments by the recommended deadline to ensure it is received on time. The recommended deadline is under the Financial Deadlines section of the page.

Students without a registered status in ACORN by the course cancellation date [see Financial Deadlines page] will be removed from their courses and lose their access to course enrolment.

Within Canada: https://studentaccount.utoronto.ca/making-payments/make-a-fee-payment-within-canada/

Outside Canada: https://studentaccount.utoronto.ca/making-payments/make-a-fee-payment-from-outside-of-canada/

If you have issues using any of these methods, please contact Student Accounts at info.studentaccount@utoronto.ca

If you need your OSAP funds to make payment, you will need to submit a fee deferral request via ACORN.  Students were advised to apply for OSAP by the appropriate funding date. This can be found here: https://www.utsc.utoronto.ca/registrar/financial-deadlines under the Financial Aid Deadlines section.

Late applicants may still try to apply for a fee deferral within the deferral application period, but if you applied too late, you will likely have to make a payment to register. If your deferral application was not successful, you can email us your name, student number, and explanation to askro.utsc@utoronto.ca so we can review your options.

Students must have no past due fees when requesting a deferral (check your invoice in ACORN: do you have a “balance brought forward” listed near the top of your invoice? If so, that must be paid before a deferral can be considered.)

ACORN should immediately identify if the deferral was successful (your registration status will change to ‘registered’, not ‘invited’).

An unsuccessful fee deferral request is usually due to applying too late for OSAP and/or having past due fees owing from a prior term.

If you meet the eligibility requirements for a fee deferral but you have issues requesting one on ACORN, please complete the fee deferral application form and email us your name and student number to askro.utsc@utoronto.ca so we can review your situation.

If you need your government funds to make payment, you will need to submit a fee deferral request via ACORN. Please follow the steps listed here: https://www.utsc.utoronto.ca/registrar/deferring-your-fees

ACORN should immediately identify if the deferral was successful (your registration status will be ‘registered’, instead of ‘invited’).

Entrance scholarships are deposited into the ACORN invoice in late September/early October.

If you are receiving the $10,500 U of T scholars award, or a U of T Scarborough Entrance Scholarship for International Students (applicable for the Fall/Winter terms only), you can request a fee deferral based on the scholarship. Complete the UTSC fee deferral form and email it to awards.utsc@utoronto.ca well before the payment/registration deadline.

If you received a U of T Scarborough Entrance Scholarship for Domestic Students, please subtract the value of the scholarship from your listed minimum payment and ensure you pay the difference by the posted deadline. If the scholarship covers your full minimum payment, please contact our office well before the deadline for next steps: askro.utsc@utoronto.ca.

You can find instructions here: https://studentaccount.utoronto.ca/making-payments/third-party-sponsor-payments/

You are responsible for paying the portion of your fees not covered by the relevant waiver by the registration deadline: www.utsc.utoronto.ca/registrar/financial-deadlines 

You can find instructions here: https://studentaccount.utoronto.ca/making-payments/pay-with-a-tuition-waiver-for-staff-and-dependants-of-staff/

Canadian payments usually take 3-5 business days to process. International payments can vary but typically take longer than Canadian payments.

We don’t need to RECEIVE your payment by the course registration deadline; that is the recommended deadline for students to MAKE their payment so that their status is updated to ‘registered’ before the course cancellation date. Per the Financial Deadlines page, students with an “invited” status will be withdrawn from classes for non-payment/deferral of fees.

If your registration status on ACORN is still ‘invited’ a week before the cancellation date, please upload your proof of payment to the Late Registration module of eService (under the Payments tab). If you have issues using the system, you can email us (askro.utsc@utoronto.ca) your full name, student number, and proof of minimum payment so we can try to manually register you before the cancellation date. Be sure to put “Proof of Payment” in the email subject line with your student number.

eService: https://www.utsc.utoronto.ca/regoffice/eservice/student/
 

Per the financial dates/deadlines on our website, students with an “invited” status will be withdrawn from classes for non-payment/deferral of fees by the cancellation date

If you made (or will make) your payment after the published payment deadline, monitor your ACORN account. If your Summer registration status on ACORN is still ‘invited’ after you've made a payment, please upload your proof of payment to the Late Registration module of eService (under the Payments tab). If you have issues using the system, you can email us (askro.utsc@utoronto.ca) your full name, student number, and proof of minimum payment so we can try to manually register you before the cancellation date. Be sure to put “Proof of Payment” in the email subject line with your student number.

eService: https://www.utsc.utoronto.ca/regoffice/eservice/student/