If possible, connect to the internet using an ethernet cable. It is also a good idea to have data in case your internet goes out.
Save a physical copy of the Student Helpdesk’s phone number and email address, or add them as a contact in your phone:
Save the contact information for your course instructor and TA. Create physical copies or digital copies you can access without the internet.
Communicate with your instructor before the exam on what tools are allowed, be aware of the specific instructions on each exam software and what your professor prefers you to do if you encounter technical difficulties.
If allowed, be ready to copy and paste your answers into a backup file throughout the exam, either in a Word document (remember to save it frequently or turn on the AutoSave feature) or another program that will save your work.
Check the AA&CC’s tips for writing an online exam, including Quercus-specific tutorials and resources.
STEP TWO: Email your course instructor and TA (if your course includes one) immediately with the unofficial copy of your answers. If you have lost internet access, write your email and take a screenshot that includes the date and time. Send the email as soon as possible.
Your course instructor will decide whether to accept the late submission.
Explain briefly the technical difficulties you encountered
Indicate the date and time you contacted IITS Student Helpdesk
Include the date and time you submitted the exam to your course instructor
Include a strong personal statement to demonstrate your reason for late submission
You must include supporting documents with your petition. Email any evidence of your technical issue to firstname.lastname@example.org within five business days of the date you submit your petition. Include as much documentation as you can, including but not limited to:
Screenshots of the technical issue encountered
Any email correspondence with the Student Helpdesk
Any email correspondence with the course instructor
A copy of your unofficial answers