Fall / Winter Hours (September 3, 2019 - June 30, 2020)
Summer Hours (July 2, 2019 - August 30, 2019)
|Monday, Tuesday, Thursday: 9:30am - 4:30pm||Monday, Tuesday, Thursday: 9:30am - 4:00pm|
|Wednesday: 10am - 4:00pm, and 5:00pm - 6:45pm||Wednesday: 10am - 4:00pm, and 5:00pm - 6:45pm|
|Friday: 9:30am - 3:00pm||Friday: 9:30am - 3:00pm|
|Weekends & Statutory Holidays: Closed||Weekends & Statutory Holidays: Closed|
Please note that drop-in apppointment hours with Financial Aid Advisors have been modified for the summer. Click here for adjusted hours.
Office of the Registrar
University of Toronto Scarborough
1265 Military Trail
Highland Hall, Main Floor
Phone: +1 (416) 287-7001
We are Dedicated to Providing You with Exceptional Service
Our student services are designed to provide you with support that is personalized, efficient, and meets your needs. These include:
Online Chat Service
Click on the "Live Chat" button on our homepage Monday - Friday from 10am-12pm (EDT) to begin. It's never been easier to access our team - whether you're at home, waiting for class to start, or traveling abroad, you can get immediate answers to your questions. Please note that this button is unavailable when we are offline.
We offer three tiers of support when you arrive at the Registrar's Office:
- You will be greeted by our knowledgeable and welcoming Student Support Assistants. In many cases, they can answer your questions quickly so you can maximize the rest of your day. For specialized support, they will issue you a service ticket to meet with a staff member inside the Registrar's Office.
- For complex situations, you may be issued an orange ticket to meet with a Registration & Financial Aid Assistant. You will be asked to have a seat until your number is called, please have your TCard or valid government-issued photo ID ready to present once your number is called.
- For complex financial aid questions, you will be issued a green ticket. You will be asked to have a seat until your number is called. You must present one piece of valid government issued photo id in your appointment with the financial aid advisor. Without id we are unable to access your OSAP account.
At times, our office can be extremely busy and there is a limit on the number of tickets that can be released in a day. Usually, our least busy time is in the morning before 12pm. Whenever possible, we recommend that you visit at least one hour before we close, as the maximum number of service tickets may have been given out for the day.
The Registrar's Guide
This Guide is designed to simplify UTSC's procedures when it comes to dates & deadlines, course enrolment, fees, financial aid, scholarships and awards, and more! This Guide is available in print and online.
Stay in touch with us! We answer your questions, keep you informed on upcoming deadlines, and make special announcements to make sure you're up to date.
If you have an urgent request, please visit us during office hours or use our Live Chat service. You may email us for other matters, but due to the volume, during peak periods (July-September; start and end of term) it is difficult for us to respond to emails as quickly as we would like to. Responses can take up to 10 business days. For fast answers, go to our TOP 5 AT THE RO page for answers to the most popular questions students have been asking us each month.
We welcome you to submit your completed documents in our drop box, located in the hallway outside of AA142 (Arts and Administration Building). Ensure that your full name and student number is visible and legible on all documents. Please note that we do not accept petition documents or medical forms in the drop-box.
Staff are available to take your calls during business hours. While we make every effort to answer phone calls as quickly as possible, during peak periods (July-September) you can expect a longer wait time in our queuing system. If your inquiry is urgent, please visit our office, use our live chat service or check our Resources page.