As a Peer Tutor/Exam Prep Facilitator with the Department of Management, we expect that you will follow these simple guidelines:
You should at all times maintain a professional attitude when meeting and interacting with the student. Both the Peer Tutor/Exam Prep Facilitator and students are expected to treat each other with the utmost respect. Consuming food during tutoring sessions is not allowed; however, liquids are allowed.
A Peer Tutor is expected to commit to a specific period of time to tutor (minimum one year which is equivalent to 3 semesters). However, this minimum may change if the Peer Tutor is in the final year at the UTSC or leaving for a Co-op term.
The Exam Prep Facilitator should be available when needed, and is expected to be dependable and properly prepared for each exam prep session their have signed up for.
It is the Peer Tutor’s responsibility to arrange the meeting with the tutee within two days of receiving the email with the tutee info. Also, the Peer Tutor should ensure that the scheduled time is appropriate and that the platform is secure. You are expected to also notify the tutee if you are running late. In regards to not being able to make it to the meeting, the Peer Tutor should give the tutee at least one day’s notice and it is the Peer Tutor’s responsibility to reschedule the meeting. The Peer Tutor is responsible for turning in the log sheet at the end of each semester to Betty Walters, Management Program Advisor.
The Exam Prep Facilitator is responsible for showing up at least 10 minutes before the session to prepare the room and to organize the responsibilities of the assistant(s). The facilitator assistant is responsible for knowing how many students attend the Zoom session, for monitoring the chat and to let the Lead Facilitator know that there are questions. The assistant may also be given the duty of explaining one concept or problem set.
Peer Tutors and Exam Prep Facilitators should be aware of their strengths and weaknesses regarding the courses that they agreed to help with; and should not under any circumstances attempt to assist students in any area that they do not feel competent. Management expects that a Peer Tutor/Facilitator will only help with a course in which they have acquired good understanding and sound knowledge of its concepts. Peer tutors should advise tutees to consult with the instructor and the T.A. of the course. Attempting to tutor a course in which you have limited understanding would be a disservice not only to the tutee and the department, but also to yourself. Exam Prep Facilitators are expected to consult with the professors to be aware of any updates or changes to the exam content for each specific semester. They must also check to ensure accuracy and clarity in delivering and explaining the course materials.
Interpersonal and Communication Skills:
Management requires Peer Tutors & Exam Prep Facilitators to have a good command of English and to be able to explain the course concepts easily.
Any knowledge of a student’s grades or academic standing, and other sensitive information must be kept confidential and is not to be disclosed to any third party (including other peer tutors or facilitators). Such information should not be used for any purpose except to assist the student during a tutoring session or exam prep session.