Frequently Asked Questions (FAQ) and Important Updates


Electronic Health Record
To improve services for students, all three health centres at the University of Toronto (located at Scarborough, Mississauga, and St. George campuses) have moved to a single electronic health record enabling seamless access to care for all students, regardless of where they seek services.   A single record ensures that clinicians have timely access to information ensuring the provision of safe, patient/client-centred health care services.     

All aspects of your health information will continue to be held in strict compliance with Ontario's Personal Health Information Protection Act (PHIPA).  It is our standard of care to only review necessary health information to provide safe, high-quality services.   Should you have any questions or concerns, please speak to your clinician, who can provide you with further information.

LifeLabs Data Breach 
The Health & Wellness Centre uses LifeLabs for laboratory work (e.g., blood work, urine testing, swabs).  In November 2019 LifeLabs identified a cyber-attack, and has posted an open letter to its customers, which you can find here We encourage you to contact LifeLabs if you have any questions.

EXR Medical Imaging Data Breach 
A company to which we may have referred you for imaging, EXR Medical Imaging Inc. (EXR), experienced a data breach in December 2022. If you have used EXR services, you may wish to visit their website to view further information about their breach at Home | EXR Medical Imaging | Pickering, Scarborough, Ajax. If you have any questions regarding this incident, or if you require further information or assistance, please contact EXR directly.

Frequently Asked Questions

All students registered at the University of Toronto with a valid student card (T-Card) and health card can use the services at the Health & Wellness Centre. Students will be asked for this identification at every visit to the Health & Wellness Centre in order to receive health and personal counselling services. If you are graduating in June, you are welcome to use our services until August 31st of the that year. 

Yes, a student can still use the services at the Health & Wellness Centre if they have “opted out” of the SCSU Health & Dental Plan. For more information on the SCSU Health & Dental Plan visit

The Health & Wellness Centre provides medical, nursing, personal counselling, health promotion and health education services. Visit the front desk located at SL-270 and our reception staff will be happy to help you book an appointment with the appropriate health professional.

More information about our services:

The Health & Wellness Centre also administers the University Health Insurance Plan (UHIP) for international students, exchange students and returning Canadians in their 3-month Ontario Health Insurance Plan (OHIP) wait period registered at this campus.

Students who have a current student card and valid health card are welcome to use the services at the Health & Wellness Centre.

There are health services not covered under your health card that would require direct payment by the student requesting the service. Examples include, third party requests for physicals or TB tests, some vaccinations and other uninsured treatments (such as non plantar warts, missed appointments).

The Health & Wellness Centre requires 24 hours' notice for cancellation of most appointments. Psychiatry appointments require 48 hours' notice.  Students can visit or call the Welcome Desk at 416-287-7065 to cancel. A message can be left on voicemail.

Please visit our Cancellation Policy & Fees page for full details.


Yes. You can access all health and counselling services while on co-op. Evening appointments are available on Wednesdays and Thursdays to allow students to receive services.

The plan covers students and their dependents for most doctors and hospital visits in Ontario to the same level as OHIP coverage. 

For more information about UHIP, visit, or the UTSC International Student Centre.

UHIP, the University Health Insurance Plan, is a compulsory plan for all students of the University of Toronto and their dependents who are not covered by GHIP (Ontario Health Insurance Plan or other provincial health insurance). This includes international students, exchange students and returning Canadians in their 3-month OHIP wait period.

If you have a family doctor or other provider who is familiar with your medical history, please have them complete the Certificate of Disability form.

If your provider is unavailable or you do not have one, the family doctors at the Health & Wellness Centre are available to complete the form.  Please anticipate at least two visits with the same doctor before the form can be completed.  Please call the Welcome Desk (416-287-7065) to schedule an appointment.

For more information about Medical Certificates, please visit the UTSC AccessAbility site.