Late Cancellation and No-Show Fee Policy Statement — As of February 5, 2024
The U of T St George Health & Wellness Centre, Scarborough Health & Wellness Centre, Mississauga Health & Counselling Centres (referred to as the Health Centres) aim to ensure appropriate access to all available appointments. This means that we require sufficient notice for cancellation of appointments to enable the rebooking of these times for students.
Psychiatry appointment cancellations require 48 business hours' notice. All other appointments require a minimum of 24 business hours' notice.
For example, if you have a Monday morning appointment with a psychiatrist, please notify us by the Thursday morning prior. For appointments with other clinicians, please notify us by Friday morning.
To cancel a scheduled appointment, please call the Health Centre where your appointment was scheduled and leave a voicemail with your name, student number, date and time of your appointment. Late cancellations and no-shows for appointments will both result in a charge/fee as outlined below.
Unpaid invoices/fees will result in a hold being placed on your ROSI/ACORN student account. This hold will not affect your course registration but may impact access to your transcripts or employers’ ability to verify graduation.
TO CANCEL AN APPOINTMENT: Please do not use email to cancel your appointment, as our emails are not monitored 24/7. Instead, follow these simple steps:
1. For all campus Health Centres, call the Health Centre where your appointment was scheduled and leave a voicemail with your name, student number, and the date and time of your appointment.
2. For UTSG (St. George) only, it is preferred that students use the cancellation feature of the appointment reminder system and if not possible, please phone.
Contact information for each Health Centre is as follows:
UTM (Mississauga) Phone: 905-828-5255
UTSC (Scarborough) Phone: 416-287-7065
UTSG (St. George) Phone: 416-978-8030 or use the appointment reminder system
Late Cancellation and Missed Appointments (Known as "No-Shows")
Fee Harmonization
The new fees for late cancellations and no-shows are outlined below and standardized across the Centres at all campuses as of February 5, 2024:
|
Appointment Type |
Cancellation Notification Required: |
Charge/Fee |
|
Any 15-minute appointment |
24 |
$40 |
|
Nurse |
24 |
$40 |
|
Family doctor, counsellor, Social Worker, Psychologist, Registered Psychotherapist, medical resident or fellow, dietician Charge/fee also applies to group programs |
24 |
$60 |
|
Psychiatry |
48 |
$100 |
For example, if you have a Monday morning appointment with a psychiatrist, please notify us by the Thursday morning prior.
For a Monday morning appointment with other clinicians, please notify us by Friday morning.
To cancel a scheduled appointment please visit us at SL270 or call the Health & Wellness Centre, 416-287-7065, to let us know. Please leave a voicemail with your name, student number, date, and time of your appointment. Thank you.
If you have any questions regarding charges, please contact us via email at: health.utsc@utoronto.ca.