UTSC’s IT Services: A Guide for Returning and First Year Students

Student Helpdesk
(Photo by Jason Romero - Client Services)
As the fall term approaches at the University of Toronto Scarborough, Information & Instructional Technology Services (IITS) is gearing up to provide a comprehensive range of IT services to ensure a seamless academic experience. Whether you are a returning student or a first-year, here’s a breakdown of the key services that will help you navigate the digital landscape of the campus:
Streamlined Support for All Your Needs:
  • IITS service desk is open 7 days a week providing both in-person and remote support via phone: 416-287-HELP (4357) or email: askshd.utsc@utoronto.ca. You can also visit the IITS Service Portal to submit a request. Requests are managed through a ticketing system and will be addressed within 24 hours. 
  • Service desks have information on resources from across the campus to ensure you have everything you need at your fingertips. 
  • Locate us in AC200 (staff, faculty, students), BV487 and IC35 (students) for assistance. 
Maximizing Technological Benefits:
  • UTSC Library is now lending laptops to provide students with access to reliable technology to enhance their academic experience. Get the specifics about how this program works and how you can benefit from it.
  • Activating your UTORid and TCard is essential to get full access to campus resources. If you encounter any issues, please reach out to us for assistance. 
  • UTSC has implemented Multi-Factor Authentication (MFA) for enhanced account security to keep your information safe from unauthorized access. Here’s how you can self-enroll in MFA
  • Stay vigilant against any phishing attempts. Here are top 10 security best practices to keep your device safe. Avoid sharing your password, keep your device up-to-date and make sure to use a strong password for maximum protection. If you encounter anything suspicious, reach out for help. The service desk can help verify the legitimacy of messages or activities. Please refer to the Phish Bowl for examples of recently reported phishing incidents.
  • Choosing the right laptop depends on your program. The service desk can guide you to the right device based on your academic needs. 
Computers in the UTSC Library
Comprehensive Support and Expertise:
  • Get in touch for basic security checks, exam software assistance, Wi-Fi connectivity issues or computer lab support. 
  • We value your privacy. Reach out for help without worry; your queries will be handled professionally and confidentially. 
UTSC’s IITS offers more than just technical support. We are here to guide you, keep your accounts secure and ensure you have all the tools you need for a smooth back to school transition. Reach out, ask questions and take advantage of the services available to make the most of your time at UTSC. 
Contact Us:
416.287.4357 (HELP)
AC200, BV487, IC35

Contact IT support

If you have timely or urgent request, you can call us or submit a ticket on ServiceNow or visit us in person at one of the locations below. Find us on the Campus map.

Service Desk



Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 5:00 PM
  • Saturday and Sunday - Closed

Student Help Desk



Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 10:00 PM
  • Saturday - 8:45 AM to 6:00 PM
  • Sunday - 12:00 PM - 6:00 PM

Classroom and AV Support



Hours of Operation

In person only

  • Monday to Thursday - 8:00 AM to 10:00 PM
  • Friday - 8:00 AM to 5:00 PM
  • Saturday and Sunday - Closed