Standard Software

Standard Software

Standard software refers to the software that is installed across all staff or faculty computers that are configured by and managed by IITS as they are widely used. Below is a list of software IITS installs on all computers that it manages; however, please note that software that is already included with your device's operating system (e.g. Safari for MacOS or Microsoft Edge for Windows) is not in the list.


Software Name Function
Adobe Acrobat Reader Read .pdf files
Cisco AnyConnect Secure Mobility Client Access university network resources
Cisco Jabber VoIP software to make/receive phone calls
Google Chrome Internet browser
Microsoft Office 365 Productivity
Microsoft Teams Virtual meetings and collaboration
Mozilla Firefox Internet browser
OneDrive Store and backup data
Teamviewer Host Receive remote assistance from IITS
VLC Media Player Play a wide range of video files
Zoom Virtual meetings and collaboration


What browsers are included with my device?

Browser Windows MacOS 
Google Chrome
Microsoft Edge ⭕︎
Mozilla Firefox

* ✓: Included, ⭕︎: Optional, ✗: Not Included

How are these applications or my computer kept up to date?

Depending on your operating system, IITS uses a different tool to help manage your device. If you are using a Windows computer, the software used to manage your device is KACE. If you are using a Mac, then Addigy is used to manage your device. Regardless of which system is used to manage your device, you will receive updates for all of the standard software listed above including most routine updates you would receive through Windows updates for example. 

When an update requires a reboot, Windows devices will receive a Kace message whereas MacOS devices will receive an Addigy pop up instead.


How often are updates installed?

Updates are pushed to managed devices on a weekly basis. This includes most routine software updates, security updates, minor operating system updates, etc. Critical security updates may be pushed outside of the regular update cycle if necessary.

Major operating system updates however are NOT included in the routine updates. These are handled separately (e.g. upgrading from MacOS 13 Ventura to MacOS 14 Sonoma or from Windows 10 to Windows 11 or from Windows 10 21H2 to Windows 10 22H2)

Contact IT support

If you have timely or urgent request, you can call us or submit a ticket on ServiceNow or visit us in person at one of the locations below. Find us on the Campus map.

Service Desk


Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 5:00 PM
  • Saturday and Sunday - Closed

Student Help Desk


Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 10:00 PM
  • Saturday - 8:45 AM to 6:00 PM
  • Sunday - 12:00 PM - 6:00 PM

Classroom and AV Support


Hours of Operation

In person only

  • Monday to Thursday - 8:00 AM to 10:00 PM
  • Friday - 8:00 AM to 5:00 PM
  • Saturday and Sunday - Closed