Student Accounts & Passwords

JOINid vs UTORid - What's the difference?

JOINid is the first account you receive when you are initially accepted into U of T. It is a limited account. After activating, your JOINid will become your UTORid which can be used for a much wider range of services. 

Account Services






Activating your UTORid

To transition your JOINid to a UTORid, follow these steps:

"I am a UTM or UTSG student - can I use UTSC services?"

Yes. Students from UTSG or UTM should fill out the following form to gain access to UTSC-specific IT services: 

Access will expire at the end of each academic term. 


Student Accounts & Passwords FAQ

ACORN replaced ROSI in 2015 - it offers the same features in a more streamlined, personalized experience. You can log into the ACORN service (using your UTORid) here: ACORN

If you have forgotten your UTORid account password and cannot perform the self-reset option, you will have to visit the Student Helpdesk in person. Please bring your TCard and one piece of valid government issued photo ID to confirm identity. We are unable to reset UTORid passwords over email or the phone. 

When you activate your UTORid account, you will have the option to register an email address at U of T. You cannot obtain a email account unless you go through the UTORid activation process. 

If a TCard has been found, it is returned to the TCard Office. Any lost TCards can be replaced at any time for a $20 fee. 

Contact IT support

If you have timely or urgent request, you can call us or submit a ticket on ServiceNow or visit us in person at one of the locations below.

Service Desk


Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 5:00 PM
  • Saturday and Sunday - Closed

Student Help Desk


Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 10:00 PM
  • Saturday - 8:45 AM to 6:00 PM
  • Sunday - 12:00 PM - 6:00 PM

Classroom and AV Support


Hours of Operation

In person only

  • Monday to Thursday - 8:00 AM to 10:00 PM
  • Friday - 8:00 AM to 5:00 PM
  • Saturday and Sunday - Closed