|HP Laserjet Enterprise M608dn||Extended on-site warranty, extra memory, 1500-sheet extra tray||Contact IITS Helpdesk||5000 - 16000 pages/month||Black and White Printers|
|HP Laserjet M506dn||500 sheets tray, extra memory, extended on-site warranty||Contact IITS Helpdesk||2000 - 7500 pages/month||Black and White Printers|
|HP Laserjet Pro M402dn||550 sheets tray||Contact IITS Helpdesk||750 - 4000 pages/month||Black and White Printers|
|HP LaserJet Enterprise 500 Color Printer M553dn||500-sheet Paper and Heavy Media Tray||Contact IITS Helpdesk||1500 - 5000 pages/month||Colour Laser Printers|
|HP Color LaserJet Pro MFP M477fdn||250 Sheet Tray (letter or legal)||Contact IITS Helpdesk||1000 - 2500 pages/month||Multifunction Printers (MFP)|
|HP LaserJet Pro MFP M426fdn (Black & White)||500 Sheet Tray (letter or legal)||Contact IITS Helpdesk||750 - 4000 pages/month||Multifunction Printers (MFP)|
Printer has a paper jam
- If paper is stuck, do not tug on jammed paper to the point of ripping
- Remove the paper tray and check for any crumpled paper
- Check to make sure the paper adjusters in the tray are not loose
- Take out the toner cartridge to check for crumpled paper underneath
- Contact IITS if none of these tips apply to your paper jam as it may be a sensor issue.
Why is my printer printing so many junk pages all by itself?
These junk print jobs are a result of network exploit attempts from outside the University. Printers being part of the same network; respond by printing numerous junk pages.This happens throughout all three campuses. The only means of preventing these junk pages from printing is to setup firewall rules on the printer to force the printer to ignore any requests coming from outside the University network; assuming the printer itself has firewall capabilites. All IITS recommended HP printers have firewall capabilities. Please contact IITS (x7618) if you're experiencing these volume junk prints.If your printer has firewall capabilites, the rules can be setup in a few minutes.
My printer stopped printing.
- Power the print off and then back on again after 10 seconds
- If the printer is a network printer, trace the network cable (ususally blue) to see if it connects to a network switch box. If so, make sure the box is powered on. Powering the box off and then back on again resets the switch and the networking to the printer.
- If the printer is stil not printing, please contact IITS