Retiring UTSC Email

What is happening?

The University of Toronto has migrated to Office 365 and it is now time to retire the legacy UTSC email service. The goal of this project is to migrate emails from 600 existing accounts to corresponding accounts by the end of 2020.


What to expect?

The email migration will affect all UTSC faculty and staff who are still using a UTSC email account. 

During the migration, all email folders will be transferred to your UToronto account. After the migration, you will no longer have access to your UTSC email but all incoming emails to your retired UTSC account will automatically be forwarded to your UToronto account.

The migration is scheduled to take place during off-hours and should not interrupt daily activities. Team members from IITS will visit every department where accounts have been migrated during the following business days to resolve any issues and ensure the migration has been successful.


Project Timeline

The migration is scheduled to begin in January 2020 and is expected to be completed by the end of the year. Each department will be notified in advance when it is scheduled for service and you will receive further instructions to help you prepare for the migration.

Phase 1 – Individual accounts, such as  January, 2020 - April, 2020

Phase 2 – Special accounts, such as April, 2020 - September, 2020

Phase 3 – Distribution lists, such as September, 2020 – December, 2020


Email Migration Sequence

January 20 - 24

AccessAbility Services

Arts & Science Co-op

Athletics & Recreation

Campus Safety & Security

Business Development

January 27 - 31

Academic Advising & Career Centre

Design and Construction Management

Development and Alumni Relations

Office of the Governing Council

Office of the Vice-Principal, Research

Sustainability Office

Human Resources Services

Marketing & Communications

Office of Student Affairs

International Academic Programs & Initiatives

Management Co-op

February 3 - 7

Office of Business, Operations and Strategic Affairs

Health & Wellness Centre

Financial Services

Office of the Vice-President & Principal

Student Life

February 10 - 14

Facilities Management

Office of the Vice-Principal Academic & Dean

Centre for Teaching and Learning


February 17 - 21


Registrar's Office

February 24 - 28

Centre for French and Linguistics

Culinaria Research Centre

Interdisciplinary Centre for Health & Society

Centre for Critical Development Studies

Dept of Philosophy

Dept of Political Science

Dept of Sociology

March 2 - 6

Dept of English

Dept of Historical and Cultural Studies

Dept of Anthropology

Dept of Arts, Culture and Media

March 9 - 13

Dept of Computer and Mathematical Sciences

Dept of Human Geography

Dept of Psychology

March 16 - 20

Dept of Psychology

Dept of Biological Sciences

Dept of Physical and Environmental Sciences

March 23 - 27

Dept of Physical and Environmental Sciences

Dept of Management

March 30 - April 1 Dept of Management
If you have any questions or concerns about your email account, please contact the helpdesk:

Contact IT support

If you have timely or urgent request, you can call us or submit a ticket on ServiceNow or visit us in person at one of the locations below. Find us on the Campus map.

Service Desk


Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 5:00 PM
  • Saturday and Sunday - Closed

Student Help Desk


Hours of Operation

In person and remote

  • Monday to Friday - 8:45 AM to 10:00 PM
  • Saturday - 8:45 AM to 6:00 PM
  • Sunday - 12:00 PM - 6:00 PM

Classroom and AV Support


Hours of Operation

In person only

  • Monday to Thursday - 8:00 AM to 10:00 PM
  • Friday - 8:00 AM to 5:00 PM
  • Saturday and Sunday - Closed