Students - UTogether
Last Updated: January 18, 2020
Student Access To Campus
Further safety measures have now been implemented on campus
- Ontario’s evolving response to COVID-19 continues to present all of us with unexpected challenges in our studies, and in our daily life. Provincial regulation and public health guidance now require that post-secondary institutions implement COVID-19 health screening via a self-assessment for anyone coming to campus. In order to comply with these directives, a self-assessment is now required for all members of our community, including students, each day they visit any of the three U of T campuses or any other property owned or operated by U of T.
- There are two ways that individuals can complete the required self-assessment and generate a risk status: by using UCheck, or be completing an offline or paper-based log each time you come to campus.
- Student access to indoor space on campus will be limited.
- Starting Wednesday, October 21, students will be able to access study space and library resources through the entrance at the Academic Resource Centre (ARC) quad. Your contact information will be collected for contact tracing purposes.
- If you have an in-person appointment with the Health & Wellness Centre, you may access the Student Centre, staff at Health & Wellness will give you instructions on accessing the building.
Students can access the Library study space Monday to Friday 10:00 am to 5:30 pm. Starting February 6, 2021 the Library will be open on Saturday from 10:00 am to 5:00 pm. The Bladen 4th Floor study space will be open Monday to Friday, 10:00 am to 8:00 pm and Saturday, 10:00 am to 5:00 pm. These hours may change when the exam period begins.
What study spaces are available on campus?
There is a UTSC Library booking system available so students can reserve a seat for their academic studies. Please note there are a limited number of study spaces available in the UTSC Library. See the Library Facilities section below for additional details.
Bladen 4th Floor
The Bladen 4th Floor study space will be open Monday to Friday, 10:00 am to 8:00 pm and Saturday, 10:00 am to 5:00 pm. These hours may change when the exam period begins.
The seating that was in the Meeting Place has been removed, but the Meeting Place is still accessible to walk through.
MarketPlace Seating Area
The MarketPlace seating area is now closed.
What spaces are available and open on campus?
Health and Wellness Centre
- Virtual appointments with a counsellor, doctor or nurse are available Monday and Friday from 9:00 am to 4:45 pm, Tuesday from 10:00 am to 4:45 pm and Wednesday and Thursday from 9:00 am to 7:45 pm.
- Same-day virtual appointments are available, but students must email or call the Health and Wellness Centre first at 1(416) 287-7065.
- The Health and Wellness Centre will see students in-person if on campus and in crisis.
- In-person appointments are also available to students If medically indicated, but will be by appointment only.
Athletics and Recreation
As of October 10th, 2020 our office is offering virtual programs only.
Academic Advising & Career Centre
The Academic Advising & Career Centre is available to support you virtually. Call us at 416-287-7561 to set up your phone or online appointment.
AccessAbility Services is available to support you virtually. Call 1(416) 287-7560 or email email@example.com to arrange an appointment.
Student Housing and Residence Life Office Hours
Tuesday through Thursday, 9:00 am – 5:00 pm.
Student Life Programs & International Student Centre
Student Life Programs is open for virtual appointments Monday to Friday 9:00 am to 5:00 pm.
Student events and programming will continue remotely. You can access the Student Programs calendar on the Career Learning Network site.
The International Student Centre is open for virtual appointments Monday to Friday, 9:00 am to 5:00 pm. Note: Virtual appointments with an immigration advisor are available 8:00 am to 5:00 pm.
You can also chat online with an immigration advisor during the following hours:
Monday and Wednesday 8:00 pm to 10:00 pm, Tuesday, Thursday and Friday 10:00 am to 12:00 pm.
Highland Hall remains closed with fob access only. In-person appointments for special circumstances will be considered by email requests only.
See the Library Facilities section below for details.
What is UCheck?
UCheck is the easiest and most secure way to complete the required self-assessment and generate a COVID-19 risk status prior to coming to campus. Your risk status (e.g., “red” or “green”) is securely shared with the University, but individual responses to the UCheck self-assessment questionnaire are not accessible by the institution. More details on how to use UCheck, including how we are keeping this data private, are available at utoronto.ca/utogether2020/ucheck.
In the event that you are unable to access the UCheck online self-assessment prior to coming to campus, please complete UCheck as soon as you are able to, once on campus. Alternatively, if choose not to use UCheck, you can access an offline or paper-based log to complete your self-assessment and document your risk status here.
Any student who receives a red status after completing a self-assessment should follow the directions provided via UCheck or on the offline or paper-based log.
Thank you for ensuring a safe, healthy environment and campus.
I don't have a computer or internet at home. Can I access these resources on campus?
While space is limited and physical distancing will be applied, students who do not have access to computer resources at home can access Wi-Fi and computer resources in the Library and Bladen Wing space. Virtual resources and services continue to be available for students.
Student locker rental are not available at this time. Please check the SCSU website periodically for more information.
What services are available?
To ensure the continued safety of the UTSC community and in line with the new provincial regulations, the library continues to operate with limited services. Hours of operation are from 10:00 am to 5:30 pm Monday to Friday. Starting February 6, 2021 the Library will be open on Saturday from 10:00 am to 5:00 pm. Curbside pickup is available any time that the library is open and TCard pickup is by appointment only. For more details visit the library website.
UTSC Library staff are ready to continue assisting students, faculty and staff through our new online help desk.
Live Chat With A Librarian
Winter Term 2021
When will Winter term classes start?
Winter term classes will begin Monday January 11, 2021.
Will Reading Week be affected by the January 11, 2021 start date?
Reading Week will remain in place as planned, during the week of February 15, 2021.
Will the overall term be extended to accommodate the later start for 2021?
The overall term will not be lengthened. Classes will now end April 12, 2021 with the examination period still to conclude on April 23, 2021.
Will course enrolment, drop dates and financial deadlines be adjusted due to the later start of Winter term?
Course enrolment, drop dates and financial deadline dates will be adjusted to accommodate the late start of classes. The amended dates will be posted to the Registrar website, the week of November 23, 2020.
What will the Winter term look like?
As public health and safety regulations remain in place for the winter season, and with the safety and well-being of our community being our top priority, we will proceed only with course elements that are deemed essential to the learning outcomes of the course (elements that cannot be replicated online or in a remote environment) in-person. This will mainly be laboratories. All other elements will be offered online.
If you are currently enrolled in a winter course that includes an in-person element (that is not deemed essential), this will now be delivered online. You will receive a message from the Registrar’s Office with further details. These changes will also be indicated on the course timetable.
For courses with mandatory in-person elements (i.e., with no corresponding remote component), will there be a guarantee that they will be repeated in subsequent terms?
We maintain our commitment to offer these in-person elements in subsequent academic terms. Appropriate accommodations to program requirements relating to in-person courses will be made for those intending to graduate in June 2021.
I am graduating in June 2021, but I cannot attend some in-person required courses – will this delay my graduation?
No, your graduation will not be delayed. For students who are otherwise on track to graduate, departments will adjust program requirements to allow a path to graduation for those who cannot attend in-person required courses this year.
I am graduating in June 2021, what can I do to prepare for my transition into my career?
There are several resources available for students preparing for graduation. We recommend attending the Employer Information Sessions and Networking Events available. We also recommend attending our annual Get Hired conference at the end of April 2021. For access to our online career workshops please click here.
Will other in-person elements be provided as restrictions/space permits and for faculty and students who are willing?
We have taken a very cautious approach towards offering in-person course elements for the entire 2020-21 academic year. We will offer in-person classes to the extent that health requirements and faculty and student interest will allow. We will update the timetable with any new in-person course offerings as they become available from the academic departments.
Will there be an extension for payment of service fees?
For the Fall term, payment deadline for service charges and ancillary fees is November 30, 2020 to avoid charges that will be applied on December 15, 2020. Fees relating to the Winter Term are currently being reviewed with an update to be provided in the near future.
For any in-person offering, will there will be a remote backup plan in the event of restrictions that will not allow for such in-person elements?
We recognize that Public Health restrictions may not allow for in-person elements in the Winter term. In this event, our current approach of being 100% online will remain in place for every offering.
Who can I contact regarding questions I have about the Winter 2021 term?
If you have questions pertaining to course registration, enrolment or financial aid please contact: firstname.lastname@example.org
For questions regarding specific course delivery methods please contact the respective academic department.
For academic advising support please contact: email@example.com
For AccessAbility services please contact: firstname.lastname@example.org
What If health regulations change during the winter term? What will happen to the remaining in-person elements?
As safety and well-being remains our top priority, in the event there is a change to health regulations, we will pivot appropriately in compliance with provincial directives and convert these elements to an online format.
General Safety & Physical Distancing Measures
Mask usage on campus
- Any individual in an indoor space at U of T (that is normally publicly accessible) will be required to wear a face mask or face covering, when measures such as physical barriers are not available. This includes hallways, lobbies, elevators and other common use facilities.
- Exemptions are provided for people with underlying medical conditions that inhibit their ability to wear masks and individuals in specific areas that are not intended for public use.
- Masks may be removed when taking part in athletic or fitness activities and in situations where wearing a mask impedes delivery and receiving of services.
U of T will provide approximately 250,000 non-medical, fabric face masks to students, staff, faculty and librarians (two per person). Student distribution of masks will run from September 8 to September 18 during the set hours at the following locations:
- Residence (available to all students not just residence students) - Tuesdays, Wednesdays and Thursdays from 9:00 am to 5:00 pm
- Chem Stores (ESCB): Monday through Friday from 9:00 am to 5:00 pm
- SW Entrance Welcome Desk: Monday through Friday from 9:00 am to 5:00 pm
- Health and Wellness Centre: Monday from 9:00 am to 4:45 pm, Tuesday from 10:00 am to 4:45 pm (Virtual/Phone Appts only), Wednesday and Thursday from 9:00 am to 7:45 pm, and Friday from 9:00 am to 4:45 pm (Virtual/Phone Appts only). Closed for Lunch Daily 12:50 pm to 2:00 pm.
- Classrooms will be setup so that students can sit at least two metres (6 feet) apart from one another.
- A maximum number of individuals allowed in a particular space will be adhered to.
Entrances and exits
Dedicated entrances and exits are currently being established to promote a one-way flow of traffic to adhere to physical distancing restrictions.
Keep an eye out for signage located across the campus that will encourage and instruct everyone to practice safe physical distancing and proper hand hygiene.
Meeting rooms and elevators
Signage will be provided indicating maximum occupancy for meeting rooms and elevators, as well as to direct the flow of foot traffic.
Cleaning and disinfecting
- Libraries and classrooms will be cleaned five times per week, while surfaces that people frequently come into contact with--including elevator buttons and doorknobs--will be disinfected twice a day, in keeping with Public Health Ontario guidelines.
- Caretaking staff are also using a new, chlorine-based solution approved for use against SARS-CoV-2, (the virus that caused COVID-19).
The university will install upwards of 1,000 hand sanitizer and sanitizing wipe dispensers across the three campuses so that people can easily disinfect their hands. Each dispenser will be touchless and installed at an accessible height in visible locations.
- Environmental Health & Safety (EHS) is conducting assessments across U of T’s three campuses to ensure that adequate physical distancing measures are in place.
- In high-traffic areas where maintaining a two-metre distance from others isn’t possible or is impractical are being assessed and appropriate protective measures such as Plexiglass barriers and sneeze guards will be installed.
AccessAbility - General Services
What Accessability Services are available to support me?
Please note that our office remains committed to helping you complete your term with as little disruption as possible. AccessAbility Services remain available to support students with disability-related concerns and academic accommodations.
How can I schedule an appointment with my Disability Consultant or Assistive Technology Consultant?
Please call our main office line at 1 (416) 287-7560. Our Front desk staff will be available to answer your questions and help you arrange your required appointments. If you reach our voicemail, please leave your full name and phone number for one of our staff members to contact you at. You can also reach us by email at the following address: email@example.com
How will I meet with my Disability Consultant or Assistive Technology Consultant if we cannot meet in person?
Note: Students can go to the UTSC TEAMS site to install and access MS TEAMS on their device. For assistance downloading the MS TEAMS application, please contact the student helpdesk at 1 (416) 287-4357 (HELP) or at the following email address: firstname.lastname@example.org
If you experience technical difficulties with the MS TEAMS application, a Disability Consultant or Assistive Technology Consultant will be available at the beginning of your meeting and will contact you at the phone number or email provided to them.
Can I still connect with my healthcare provider at Health & Wellness remotely?
If you are seeing a healthcare provider at Health & Wellness within the University of Toronto, you will still be able to connect with them over the phone. Find more information about Health & Wellness appointments here.
We also recommend you schedule a phone or virtual appointment as we also consider your lived experience for accommodation planning. The service will assess our eligibility for services and discuss next steps. Students will be required to submit medical documentation to the service, upon request.
How will I receive my accommodations now that my course is online?
You still have access to your accommodations as your courses transition to online learning. Please contact your Disability Consultant should you have specific questions about how your accommodations will translate to an online learning environment. If you haven’t already, and feel comfortable doing so, please share your Letter of Accommodation with your course instructors. If you require support please contact our office by phone at 1 (416) 287-7560 or via email.
I have a recued course load accommodation. How will this be affected by transitioning to remote learning?
I regularly use sign language interpreting or having my courses captioned in real-time. What should I do now that my courses are online?
Should you require specific services for online lectures, please reach out to email@example.com to discuss next steps. There are many alternative options for you to access lecture content remotely.
Can I continue to access peer notetaking?
Yes, our amazing volunteer notetakers will continue taking notes and uploading them to the notetaking portal on myAIMS. Students may also download the note taking package and download the announcement script, and email it to course instructors directly.
What should I do if I have been diagnosed with COVID-19, affecting my ability to complete my studies?
You may be eligible to receive accommodations based on your medical condition. Please phone 1 (416) 287-7560 or email us at: firstname.lastname@example.org to schedule an appointment to talk with a Disability Consultant.
AccessAbility - Tests, Midterms & Exam Accommodations
Am I still able to write my online tests/exams with accommodations?
Please register to receive accommodations for tests/exams via myAIMS.
If your professor informs us that your test has been cancelled, we will cancel your booking in myAIMS and inform you via email.
If your test has been moved online, your professor will inform us of these details, and we will provide extra time and break time accommodations to your online test.
Please do not cancel your tests/exam bookings on myAIMS if your Professor has announced that the tests/exams will be moving to an on-line delivery format. We require the information to inform your Professor that you would like to receive accommodation for their on-line tests.
I have accommodations for additional writing time as well as stopped clock breaks. How will this work in an online testing format?
Additional writing time, stopped clock breaks as well as breaks will be added to your total test writing time. Students are strongly encouraged to use their break time as intended. Quercus will not shut down or "time out" if you step away from your computer during the allotted time for your testing. For more detailed steps, please see our Taking a Timed Exam on Quercus instruction document (MS Word).
How will my instructor know my accommodations are online and if I require extra time?
As long as you register with the Accommodated Tests and Exams office through myAIMS, then your allocated extra time will be facilitated by that office. You do not need to reach out to your instructor, but it is very important that you register for any online exams as quickly as possible to ensure this is arranged prior to your test/exam time.
I am writing a timed online exam. How do I know how much time I have?
In the Quercus application, under the Course Navigation, please click the Quizzes link then click the Exam to see its duration and the exact date/time it will open.
For step-by-step instructions, please view Taking a Timed Exam in Quercus instructions (MS Word).
Has the registration process changes for test/exam registration?
Registration for tests and exams will remain as usual. If you have already submitted a registration to write a test or exam, you don’t need to register again, regardless if it has been moved online.
My final exam is no longer showing up on myAIMS. What should I do?
Students should email email@example.com to discuss this with the Accommodated Test and Exam Services. In your email, please state if you have received any information from the professor regarding the status of the exam.
What is the difference between a take-home exam and an assignment a student would usually request a one-week extension on using their letter of accommodation?
A take-home exam is a timed assignment that replaces a final exam, and the accommodations for additional test/exam time will be facilitated on your behalf by Accommodated Test and Exam Services, as long as you have registered by the set deadline. In the situation of an assignment where a student has had weeks or months to prepare, then a student can request the usual extension accommodation of up to one week from the due date if this is listed on the letter of accommodation. If you have questions related to additional time or extensions, please communicate with your Disability Consultant.
How do I submit my take-home exams to Quercus
Please review the step-by-step instructions on how to submit take-home exams to Quercus. To submit an exam in Quercus using Turnitin Please review the step-by-step instructions on submitting and exam in Quercus using Turnitin.
I am writing my online final exam on Quercus with my Assistive Technology. Do you have any suggestions to help me use my AT in the Quercus Platform?
See below for tips for using Assistive Technology in Quercus.
For Chrome: Kurzweil 3000 Read the Web text to speech
For Firefox: Jaws Screen Reader, NVDA screen reader, Dragon speech recognition, ZoomText screen enhancement
For Safari: VoiceOver screen reader (Macintosh OS)
Compatible with Quercus: Windows OS accessibility options, Macintosh OS accessibility options
General Accessibility Resources
AccessAbility - Academics
I need to petition an extension for my course work for disability-related reasons. How do I do this?
You can discuss your disability-related petition by booking an appointment with your Disability Consultant. Petitions are submitted through the Office of the Registrar. See documentation requirements here.
If you are experiencing COVID-19 related symptoms and need to petition your course work, please review the COVID-19 Absence Declaration.
AccessAbility - BSWD Funding
How will online learning affect my BSWD funding/application?
If you are currently receiving BSWD funding for in-course supports/or other services, please connect with your Disability Consultant and Enrollment Services should you have any further questions.
If you have recently submitted a BSWD application (and are waiting for confirmation of approval), UTSC students with disabilities can check the status of your application and funding by going to the online portal listed on the Financial Aid for Students with Disabilities page.
Please note that the on-campus transportation funding will no longer be available. Please communicate with your accessibility advisor if you have further questions regarding this.
How do I submit BSWD receipts?
BSWD receipts can be submitted by email to firstname.lastname@example.org. Please ensure your name and student number are located on the receipts, as well as a standard cover sheet.
A standard cover sheet to accompany your receipts is available from the Enrolment Services website. Receipts will also be accepted as PDF from your University of Toronto email, please keep copies of your receipts for your records.
What can I do with unused BSWD funds?
Any unused bursary funds must be repaid by a money order, certified cheque or bank draft payable to the University of Toronto at this email address: email@example.com. Please ensure your name and student number is located on the cheque/money order or bank draft.
Photocopies of your cheque/money order or bank draft will be accepted as PDF from your University of Toronto email, please keep copies for your records.
AccessAbility - Learning and Social Support
I need guidance on getting started and writing my essay/written assignment. Is there someone who can help me?
Supportive writing services are available through an online format. If you would like to attend a session please visit the Writing Support tutoring website to book a one-on-one appointment for writing support.
What supports are available to help me transition to online learning?
Our office remains committed to helping you complete your term with as little disruption as possible. To help transition from classroom to online learning/testing or reference tips, referral pathways and next steps, please download Accessibility Resources for Students in Online Learning and COVID-19 Response: Take Home Tests and Online Exams.
Quick Links & Additional FAQs
U of T Resources
Health, Wellness & Counselling Centre
UTSC's Health & Wellness Centre offers appointment bookings and virtual counselling sessions. For additional mental health support and resources available to UTSC students, visit Mental Health Services and Resources For UTSC Students.
Student Housing Residence Life
Get involved in residence life and find out more about facilities and support available through UTSC Student Housing & Residence Life website.
TCards and UTORid
Students who are getting their first TCard can use a new online tool to choose and upload their own photo. The MyPhoto system walks users through a simple, five-step process that includes uploading an image, editing it and choosing where to pick up the physical card once the university re-opens. For more information about obtaining TCards and activating your UTORid, please visit the TCard Services information page
The Equity & Diversity Office and the Office of Indigenous Resources remain open and available to provide support, and offers a list of resources available to assist you with campus life. Visit their webpage, for a list of on and off campus resources available to you.
Advisors are available to assist international and exchange students and newcomers with Transition and Immigration support. Whether you’re a First Year Student, need Immigration advice or want to know more about The Global Mobility Program, the International Student Centre has information and resources to answer your questions. Additional information for current and newly-admitted international students is available on from the Vice-Provost Students website.
- Global Affairs Canada
- Immigration, Refugees and Citizenship Canada
- Government of Canada Travel Advice (COVID-19)