Standard Software
Standard software refers to the software that is installed across all staff or faculty computers that are configured by and managed by IITS as they are widely used. Below is a list of software IITS installs on all computers that it manages; however, please note that software that is already included with your device's operating system (e.g. Safari for MacOS or Microsoft Edge for Windows) is not in the list.
| Software Name | Function |
| Adobe Acrobat Reader | Read .pdf files |
| Cisco AnyConnect Secure Mobility Client | Access university network resources |
| Cisco Jabber | VoIP software to make/receive phone calls |
| Google Chrome | Internet browser |
| Microsoft Office 365 | Productivity |
| Microsoft Teams | Virtual meetings and collaboration |
| Mozilla Firefox | Internet browser |
| OneDrive | Store and backup data |
| Teamviewer Host | Receive remote assistance from IITS |
| VLC Media Player | Play a wide range of video files |
| Zoom | Virtual meetings and collaboration |
What browsers are included with my device?
| Browser | Windows | MacOS |
| Google Chrome | ✓ | ✓ |
| Microsoft Edge | ✓ | ⭕︎ |
| Mozilla Firefox | ✓ | ✓ |
| Safari | ✗ | ✓ |
* ✓: Included, ⭕︎: Optional, ✗: Not Included
How are these applications or my computer kept up to date?
Depending on your operating system, IITS uses a different tool to help manage your device. If you are using a Windows computer, the software used to manage your device is KACE. If you are using a Mac, then Addigy is used to manage your device. Regardless of which system is used to manage your device, you will receive updates for all of the standard software listed above including most routine updates you would receive through Windows updates for example.
When an update requires a reboot, Windows devices will receive a Kace message whereas MacOS devices will receive an Addigy pop up instead.
How often are updates installed?
Updates are pushed to managed devices on a weekly basis. This includes most routine software updates, security updates, minor operating system updates, etc. Critical security updates may be pushed outside of the regular update cycle if necessary.
Major operating system updates however are NOT included in the routine updates. These are handled separately (e.g. upgrading from MacOS 13 Ventura to MacOS 14 Sonoma or from Windows 10 to Windows 11 or from Windows 10 21H2 to Windows 10 22H2)