If you encounter technical issues such as an internet outage or computer failure during an exam:
STEP ONE: Contact the Student Helpdesk at 416-287-4357 or student-helpdesk@utsc.utoronto.ca AND take screenshots of your issue that include the date and time.
STEP TWO: Email your course instructor and TA (if your course includes one) immediately with the unofficial copy of your answers. If you have lost internet access, write your email and take a screenshot that includes the date and time. Send the email as soon as possible.
Your course instructor will decide whether to accept the late submission.
STEP THREE: If your course instructor does not accept a late submission of your final exam, you may submit a petition via eService. In your petition statement:
-
Explain briefly the technical difficulties you encountered
-
Indicate the date and time you contacted IITS Student Helpdesk
-
Include the date and time you submitted the exam to your course instructor
-
Include a strong personal statement to demonstrate your reason for late submission
You must include supporting documents with your petition. Email any evidence of your technical issue to regpetitions.utsc@utoronto.ca within five business days of the date you submit your petition. Include as much documentation as you can, including but not limited to:
-
Screenshots of the technical issue encountered
-
Any email correspondence with the Student Helpdesk
-
Any email correspondence with the course instructor
-
A copy of your unofficial answers