Public Transit and Settlement Service Access in Scarborough


Kesayini Manoharan, Saima Khan and Thiriah Thangavel conducted surveys with immigrant clients and interviews with settlement service providers to determine how Public Transportation affects settlement service access in Scarborough.  

The specific research question they sought to answer was: —How does public transportation, and its limited availability in Scarborough, affect newcomer’s service use and service delivery?

Here is some information about survey respondents 

Time spent to travel to access service also affected clients, with many choosing to not access a service if the commute time was too long

And, some organizations, due to limited funding, are unable to provide fare reimbursement.  Another barrier they found was that information about public transportation is not often available in different languages.  


Students worked with Monica Valencia the Knowledge Exchange Officer for CERIS, the Centre of Excellence for Research on Immigration and Settlement to write 2-page research summaries that are plain language and easily accessible to a number of audiences.  

Read the Research Summary here.



Students had the opportunity to present their findings at the 17th annual National Metropolis Conference in Vancouver on March 27th 2015.  While they were unable to travel to Vancouver, they pre-recorded their presentations in collaboration with the Weboption unit at UTSC's Centre for Teaching and Learning.    

Below is Kesayini's presentation.  


Kesayini Manoharan, Saima Khan and Thiriah Thangavel

SOCD21 - Fall 2014 - Public transportation