Students - UTogether2020

Last Updated: August 11, 2020


The following features information for UTSC students regarding actions and responses related to the coronavirus (COVID-19). Students should continue to check their U of T email for updates from the various divisions, Deans of Students and residences.

Quick access to to administrative departments



Fall Term 2020

How will undergraduate and graduate courses be delivered for the 2020-21 academic year?

For the Fall 2020 and Winter 2021 academic year, all first-year offerings will be conducted online (remotely). This is also guaranteed for all other offerings during the Fall 2020 term.

For the Winter 2021 term, course elements that require mandatory in-person participation – such as some advanced labs or seminars - will be offered on campus. This may change due to the availability of space and any public health guidelines set in place. In the event that on campus instruction is cancelled during this term, or for those students who cannot attend in person, these elements will be offered at the earliest opportunity thereafter.

The principles guiding our decision to offer on-campus instruction during the Winter 2021 term are:

  • There will be a pathway to graduation for those eligible to graduate next June. Your program supervisor will help devise this pathway if you cannot take a required course due to the COVID restrictions.
  • In-person graduate offerings and in-person undergraduate course elements that cannot be delivered remotely will be scheduled first.
  • Other in-person elements will be offered as availability, restrictions and space permits.
  • Courses with mandatory in-person elements and no corresponding remote component will be offered in subsequent terms if it is not possible to offer them in Winter 2021.
  • Every in-person offering will have a remote backup plan in the event of a return to restrictions that do not allow for such in-person elements.

What online teaching platforms will be available for the Fall?

Our primary teaching platform is Quercus, used in addition to our  Educational Technology tools and services supported at the University of Toronto (such as Blackboard Collaborate Ultra, Zoom and Peer Scholar). You can also view our recommended technology requirements for Remote/Online Learning here.

For the specific courses and/or programs that may have in-person components, will students be able to complete it virtually?

For the Fall term, both the MEnvSci and MAccFin graduate programs will have in-person class offerings. However, due to size allocation and safety measures set in place by public health authorities, all in campus offerings for the Fall term will be in parallel with online offerings, so that students can complete any course remotely.

Will all courses be redeclared ‘online synchronous’, or will we have separated the lecture section numbering from the course delivery?

All course elements, including lectures, tutorials and practicals offered in the 2020-21 academic year are listed as either on-line synchronous, on-line asynchronous, or in-person. The in-person designation indicates that at least some part of the course requires in person attendance. This may mean something such as an examination or a single laboratory period, or could relate to an entire course. These details will be noted in the timetable.

Online synchronous

A course is considered Online Synchronous if it requires online attendance at a specific time for some or all course activities, and does not require attendance at a specific location for any activities or exams

Online asynchronous

A course is considered Online Asynchronous if it has no requirement for attendance at a specific time or location for any activities or exams.


A course is considered In-Person if it requires attendance at a specific location and time for some or all course activities.*
*Subject to adjustments imposed by Public Health requirements for physical distancing.

For additional information, please refer to the Course Timetable.

Student Experience - Fall 2020

Will there be standardization of different student services in the Fall 2020?

Services offered by the Registrar’s Office, Office of Student Experience and Wellbeing, and AccessAbility Services will be offered online. The quality will not be compromised, we are simply shifting our existing approach to an online platform.

Will incidental fees be reduced for Fall 2020?

Yes, some of the fees will be reduced. For more details, please visit the Office of the Vice-Provost, Students.

Should non-residence students move closer to campus in September?

We are very sensitive to students’ concerns about their living arrangements for the upcoming academic year. Each student will have a different comfort level about coming and being on campus. As the safety of our students remains of top priority, all first-year offerings for the 2020-21 academic year will be conducted remotely while we assess the guidelines from the Provincial and municipal governments.

Student Access To Campus

Can I still come to campus?

The 4th-floor Bladen Wing study space is available for students to access Wifi and computer services.  The check-in desk for access to the is located at the Academic Resource Centre (ARC) quad doors.

Hours of operation for Bladen Wing study space are as follows:

Monday - Friday: 10 a.m. to 6 p.m.

I don't have a computer or internet at home. Can I access these resources on campus?

While space is limited and physical distancing will be applied, students who do not have access to computer resources at home can access Wi-Fi and computer resources in the Bladen Wing space. Virtual resources and services continue to be available for students. 

The Arts and Administration Building (AA) will be accessible Monday to Friday, from 6 a.m. to 9 p.m.


General Safety & Physical Distancing Measures

Mask usage on campus

  • Any individual in an indoor space at U of T (that is normally publicly accessible) will be required to wear a face mask or face covering, when measures such as physical barriers are not available. This includes hallways, lobbies, elevators and other common use facilities.
  • Exemptions are provided for people with underlying medical conditions that inhibit their ability to wear masks and individuals in specific areas that are not intended for public use.
  • U of T will provide approximately 250,000 non-medical, fabric face masks to students, staff, faculty and librarians (two per person).
  • Masks may be removed when taking part in athletic or fitness activities and in situations where wearing a mask impedes delivery and receiving of services.


Physical distancing

  • Classrooms will be setup so that students can sit at least two metres (6 feet) apart from one another.
  • A maximum number of individuals allowed in a particular space will be adhered to.

Entrances and exits

Dedicated entrances and exits are currently being established to promote a one-way flow of traffic to adhere to physical distancing restrictions.


Keep an eye out for signage located across the campus that will encourage and instruct everyone to practice safe physical distancing and proper hand hygiene.

Meeting rooms and elevators

Signage will be provided indicating maximum occupancy for meeting rooms and elevators, as well as to direct the flow of foot traffic.

Cleaning and disinfecting

  • Libraries and classrooms will be cleaned five times per week, while surfaces that people frequently come into contact with--including elevator buttons and doorknobs--will be disinfected twice a day, in keeping with Public Health Ontario guidelines.
  • Caretaking staff are also using a new, chlorine-based solution approved for use against SARS-CoV-2, (the virus that caused COVID-19).

Sanitizing stations

The university will install upwards of 1,000 hand sanitizer and sanitizing wipe dispensers across the three campuses so that people can easily disinfect their hands. Each dispenser will be touchless and installed at an accessible height in visible locations.

Protective measures

  • Environmental Health & Safety (EHS) is conducting assessments across U of T’s three campuses to ensure that adequate physical distancing measures are in place.
  • In high-traffic areas where maintaining a two-metre distance from others isn’t possible or is impractical are being assessed and appropriate protective measures such as Plexiglass barriers and sneeze guards will be installed.

Library Facilities

Is the Library open and what services are available?

The UTSC Library will be open with limited access to study space this Fall 2020. The general stacks will remain closed with a retrieval process in place. UTSC students, faculty and staff can continue to access library services such as the online help desk, consultations with liaison librarians, and more online.

Pickup Service

UTSC students, staff and faculty are eligible to use the library's Pickup Service for print books not available through the HathiTrust Emergency Temporary Access Service (ETAS).


Library Assistance

UTSC Library staff are ready to continue assisting students, faculty and staff through our new online help desk.

Live Chat With A Librarian

Students are  encouraged to use the Ask Chat with a Librarian service or contact their Liaison Librarian for individual research help.

Curbside Pickup

The UTSC Library offers a Curbside Pickup Service for print books not available through the HathiTrust Emergency Temporary Access Service (ETAS). More information about this service is located here.


Although the  UTSC Makerspace (home to library 3D printers, iMac computers and more) is closed, students, staff and faculty are invited to attend online workshops provided by the Makerspace team.


The BRIDGE is operating online! Get easy access to virtual support and resources in business, finance, and entrepreneurship in one place. Stay up-to-date on access to the BRIDGE space.

AccessAbility - General Services

What Accessability Services are available to support me?

Please note that our office remains committed to helping you complete your term with as little disruption as possible. AccessAbility Services remain available to support students with disability-related concerns and academic accommodations.

How can I schedule an appointment with my Disability Consultant or Assistive Technology Consultant?

Please call our main office line at 1 (416) 287-7560. Our Front desk staff will be available to answer your questions and help you arrange your required appointments. If you reach our voicemail, please leave your full name and phone number for one of our staff members to contact you at. You can also reach us by email at the following address:

How will I meet with my Disability Consultant or Assistive Technology Consultant if we cannot meet in person?

Students can meet with their Disability Consultant and Assistive Technology Consultant on the phone, through TEAMS or can communicate via email.

Note: Students can go to the UTSC TEAMS site to install and access MS TEAMS on their device. For assistance downloading the MS TEAMS application, please contact the student helpdesk at 1 (416) 287-4357 (HELP) or at the following email address:

If you experience technical difficulties with the MS TEAMS application, a Disability Consultant or Assistive Technology Consultant will be available at the beginning of your meeting and will contact you at the phone number or email provided to them.

Can I still connect with my healthcare provider at Health & Wellness remotely?

If you are seeing a healthcare provider at Health & Wellness within the University of Toronto, you will still be able to connect with them over the phone. Find more information about Health & Wellness appointments here.

We also recommend you schedule a phone or virtual appointment as we also consider your lived experience for accommodation planning. The service will assess our eligibility for services and discuss next steps. Students will be required to submit medical documentation to the service, upon request.


How will I receive my accommodations now that my course is online?

You still have access to your accommodations as your courses transition to online learning. Please contact your Disability Consultant should you have specific questions about how your accommodations will translate to an online learning environment. If you haven’t already, and feel comfortable doing so, please share your Letter of Accommodation with your course instructors. If you require support please contact our office by phone at 1 (416) 287-7560 or via email.

I have a recued course load accommodation. How will this be affected by transitioning to remote learning?

If your full-time status changed because of this transition, please connect with your Disability Consultant. If you receive OSAP, we recommend you speak with a Financial Aid Advisor in the Office of the Registrar and an Academic Advisor to discuss degree and program planning.

I regularly use sign language interpreting or having my courses captioned in real-time. What should I do now that my courses are online?

Should you require specific services for online lectures, please reach out to to discuss next steps. There are many alternative options for you to access lecture content remotely.

Can I continue to access peer notetaking?

Yes, our amazing volunteer notetakers will continue taking notes and uploading them to the notetaking portal on myAIMS. Students may also download the note taking package and download the announcement script, and email it to course instructors directly.

If you experience difficulties finding a note taker match in myAIMS, please contact or call us at 1 (416) 208-2662.

What should I do if I have been diagnosed with COVID-19, affecting my ability to complete my studies?

You may be eligible to receive accommodations based on your medical condition. Please phone 1 (416) 287-7560 or email us at: to schedule an appointment to talk with a Disability Consultant.

AccessAbility - Tests, Midterms & Exam Accommodations

Am I still able to write my online tests/exams with accommodations?

Please register to receive accommodations for tests/exams via myAIMS.

If your professor informs us that your test has been cancelled, we will cancel your booking in myAIMS and inform you via email.  

If your test has been moved online, your professor will inform us of these details, and we will provide extra time and break time accommodations to your online test.

Please do not cancel your tests/exam bookings on myAIMS if your Professor has announced that the tests/exams will be moving to an on-line delivery format. We require the information to inform your Professor that you would like to receive accommodation for their on-line tests.

I have accommodations for additional writing time as well as stopped clock breaks. How will this work in an online testing format?

Additional writing time, stopped clock breaks as well as breaks will be added to your total test writing time. Students are strongly encouraged to use their break time as intended. Quercus will not shut down or "time out" if you step away from your computer during the allotted time for your testing. For more detailed steps, please see our Taking a Timed Exam on Quercus instruction document (MS Word).

How will my instructor know my accommodations are online and if I require extra time?

As long as you register with the Accommodated Tests and Exams office through myAIMS, then your allocated extra time will be facilitated by that office. You do not need to reach out to your instructor, but it is very important that you register for any online exams as quickly as possible to ensure this is arranged prior to your test/exam time.

I am writing a timed online exam. How do I know how much time I have?

In the Quercus application, under the Course Navigation, please click the Quizzes link then click the Exam to see its duration and the exact date/time it will open.

For step-by-step instructions, please view Taking a Timed Exam in Quercus instructions (MS Word).

Has the registration process changes for test/exam registration?

Registration for tests and exams will remain as usual. If you have already submitted a registration to write a test or exam, you don’t need to register again, regardless if it has been moved online.

My final exam is no longer showing up on myAIMS. What should I do?

Students should email to discuss this with the Accommodated Test and Exam Services. In your email, please state if you have received any information from the professor regarding the status of the exam.

What is the difference between a take-home exam and an assignment a student would usually request a one-week extension on using their letter of accommodation?

A take-home exam is a timed assignment that replaces a final exam, and the accommodations for additional test/exam time will be facilitated on your behalf by Accommodated Test and Exam Services, as long as you have registered by the set deadline. In the situation of an assignment where a student has had weeks or months to prepare, then a student can request the usual extension accommodation of up to one week from the due date if this is listed on the letter of accommodation. If you have questions related to additional time or extensions, please communicate with your Disability Consultant.

How do I submit my take-home exams to Quercus

I am writing my online final exam on Quercus with my Assistive Technology. Do you have any suggestions to help me use my AT in the Quercus Platform?

See below for tips for using Assistive Technology in Quercus.

For Chrome: Kurzweil 3000 Read the Web text to speech 

For Firefox: Jaws Screen Reader, NVDA screen reader, Dragon speech recognition, ZoomText screen enhancement 

For Safari: VoiceOver screen reader (Macintosh OS)

Compatible with Quercus: Windows OS accessibility options, Macintosh OS accessibility options 

General Accessibility Resources

AccessAbility - Academics

I need to petition an extension for my course work for disability-related reasons. How do I do this?

You can discuss your disability-related petition by booking an appointment with your Disability Consultant. Petitions are submitted through the Office of the Registrar. See documentation requirements here.

If you are experiencing COVID-19 related symptoms and need to petition your course work, please review the COVID-19 Absence Declaration.

AccessAbility - BSWD Funding

How will online learning affect my BSWD funding/application?

If you are currently receiving BSWD funding for in-course supports/or other services, please connect with your Disability Consultant and Enrollment Services should you have any further questions.

If you have recently submitted a BSWD application (and are waiting for confirmation of approval), UTSC students with disabilities can check the status of your application and funding by going to the online portal listed on the Financial Aid for Students with Disabilities page.

Please note that the on-campus transportation funding will no longer be available. Please communicate with your accessibility advisor if you have further questions regarding this.

How do I submit BSWD receipts?

BSWD receipts can be submitted by email to Please ensure your name and student number are located on the receipts, as well as a standard cover sheet.  

A standard cover sheet to accompany your receipts is available from the Enrolment Services website. Receipts will also be accepted as PDF from your University of Toronto email, please keep copies of your receipts for your records.

What can I do with unused BSWD funds?

Any unused bursary funds must be repaid by a money order, certified cheque or bank draft payable to the University of Toronto at this email address: Please ensure your name and student number is located on the cheque/money order or bank draft.

Photocopies of your cheque/money order or bank draft will be accepted as PDF from your University of Toronto email, please keep copies for your records.

AccessAbility - Learning and Social Support

I need guidance on getting started and writing my essay/written assignment. Is there someone who can help me?

Supportive writing services are available through an online format. If you would like to attend a session please visit the Writing Support tutoring website to book a one-on-one appointment for writing support.

What supports are available to help me transition to online learning?

Our office remains committed to helping you complete your term with as little disruption as possible. To help transition from classroom to online learning/testing or reference tips, referral pathways and next steps, please download Accessibility Resources for Students in Online Learning and COVID-19 Response: Take Home Tests and Online Exams.


Office of the Registrar

The Office of the Registrar offers support and information for current students, recently admitted students and future students.

Student Affairs & Services

Student Experience and Wellbeing

Through UTSC’s Office of Student Affairs, tap into key programs, services and resources

Student Life

The Office of Student Experience and Wellbeing, Student Life Programs is at the heart of offering opportunities to enhance the student experience outside of the classroom. Currently offering virtual support, students can connect with them to find out more about virtual events, volunteer opportunities, and more.

Be sure to check out Your Campus Life for student societies, clubs and other campus life activities.

Health, Wellness & Counselling Centre

UTSC's Health & Wellness Centre offers appointment bookings and virtual counselling sessions. For additional mental health support and resources available to UTSC students, visit Mental Health Services and Resources For UTSC Students.

Student Housing Residence Life

Get involved in residence life and find out more about facilities and support available through UTSC Student Housing & Residence Life website.

International Students

Advisors are available to assist international and exchange students and newcomers with Transition and Immigration support. Whether you’re a First Year Student, need Immigration advice or want to know more about The Global Mobility Program, the International Student Centre has information and resources to answer your questions. Additional information for current and newly-admitted international students is available on from the Vice-Provost Students website.

Additional links:

Financial support and information

The University of Toronto is working to respond to the COVID-19 pandemic, including providing emergency financial support and work-study opportunities for students. The Financial Support & Funding Opportunities directory provides resources to access university financial aid supports as well as provincial and federal government programs.

Academic Support

The Centre for Teaching and Learning, currently offers a wide range of online support to students.

Career Centre

Ready to continue to support students virtually, the Academic Advising & Career Centre offers a variety of services and events. Also access online Career Workshops 24/7 at

Recreation, Athletics & Wellness Centre

Visit the Department of Athletics & Recreation for  Virtual Summer Programs, Virtual Registered Programs webpage and other fun activities to keep active.

Accessibility Services

The Accessibility Services team offers support and resources to students to ensure equal access for students with disabilities.

I&ITS Services

UTSC's Information &Instructional Technology services (I&ITS) is available to provide support for students to work effectively while off campus. Connect with them for UTORid account access, TCars, WiFi access and more.

TCards and UTORid

Students who are getting their first TCard can use a new online tool to choose and upload their own photo. The MyPhoto system walks users through a simple, five-step process that includes uploading an image, editing it and choosing where to pick up the physical card once the university re-opens. For more information about obtaining TCards and activating your UTORid, please visit the TCard Services information page

Equity Offices

The Equity & Diversity Office and the Office of Indigenous Resources remain open and available to provide support, and offers a list of resources available to assist you with campus life. Visit their webpage, for a list of on and off campus resources available to you.