Student FAQ - UTogether2020

Last Updated: November 22, 2020

In line with recently announced public health and U of T safety guidelines to slow the spread of COVID-19, effective this Monday, November 23, students who do not have access to computers and who need to access study space and library resources on campus, can do so through the entrance at the Academic Resource Centre (ARC) quad. Your contact information will be collected for contact tracing purposes.
 
Students can access the Library study space Monday to Friday 10:00 am to 8:00 pm and 10:00 am to 5:00 pm on Saturday.
 
The Bladen 4th Floor study space is open Monday to Friday 10:00 am to 11:00 pm and 10:00 am to 8:00 pm on Saturday. These hours may change when the exam period begins.

Further safety measures have now been implemented on campus:

  1. Ontario’s evolving response to COVID-19 continues to present all of us with unexpected challenges in our studies, and in our daily life. Provincial regulation and public health guidance now require that post-secondary institutions implement COVID-19 health screening via a self-assessment for anyone coming to campus. In order to comply with these directives, a self-assessment is now required for all members of our community, including students, each day they visit any of the three U of T campuses or any other property owned or operated by U of T.
  2. There are two ways that individuals can complete the required self-assessment and generate a risk status: by using UCheck, or be completing an offline or paper-based log each time you come to campus.
  3. Student access to indoor space on campus will be limited.
  4. Students will be able to access study space and library resources through the entrance at the Academic Resource Centre (ARC) quad. Your contact information will be collected for contact tracing purposes.
  5. If you have an in-person appointment with the Health & Wellness Centre, you may access the Student Centre, staff at Health & Wellness will give you instructions on accessing the building.

Students can access the Library study space Monday to Friday 10:00 am to 8:00 pm and 10:00 am to 5:00 pm on Saturday. The Bladen 4th Floor study space is open Monday to Friday 10:00 am to 11:00 pm and 10:00 am to 8:00 pm on Saturday. These hours may change when the exam period begins.

Student Access To Campus

What spaces are available and open on campus?

Health and Wellness Centre

  • Virtual appointments with a counsellor, doctor or nurse are available Monday and Friday from 9:00 am to 4:45 pm, Tuesday from 10:00 am to 4:45 pm and Wednesday and Thursday from 9:00 am to 7:45 pm.
  • Same-day virtual appointments are available, but students must email or call the Health and Wellness Centre first at 1(416) 287-7065.
  • The Health and Wellness Centre will see students in-person if on campus and in crisis.
  • In-person appointments are also available to students If medically indicated, but will be by appointment only.

Athletics and Recreation

As of October 10th, 2020 our office is offering virtual programs only.

Academic Advising and Career Centre

Limited, in-person service ia available Tuesdays, Wednesdays and Thursdays. Call 1(416) 287-7561 to arrange an appointment.

AccessAbility Office

Limited, on-site appointments are available on Tuesdays, Wednesdays and Thursdays. Call 1(416) 287-7560 or email ability@utsc.utoronto.ca to arrange an appointment.

Student Housing and Residence Life Office Hours

Tuesday through Thursday, 9:00 am – 5:00 pm.

Student Life Programs & International Studies Centre

The Student Life Programs Centre is open for virtual appointments Monday to Friday 9:00 am to 5:00 pm. In-person appointments are available Tuesday to Thursday 9:00 am to 5:00 pm.

Student events and programming will continue remotely. You can access the Student Programs calendar here on the Career Learning Network site.

The International Studies Centre is open for virtual appointments Monday to Friday 9:00 am to 5:00 pm. In-person appointments are available Tuesday to Thursday 9:00 am to 5:00 pm. Note: Virtual appointments with an immigration advisor are available 8:00 am to 5:00 pm.

You can also chat online with an immigration advisor during the following hours:
Monday and Wednesday 8:00 pm to 10:00 pm, Tuesday, Thursday and Friday 10:00 am to 12:00 pm.

Highland Hall

Highland Hall remains closed with fob access only. In-person appointments for special circumstances will be considered by email requests only.

What is UCheck?

UCheck is the easiest and most secure way to complete the required self-assessment and generate a COVID-19 risk status prior to coming to campus. Your risk status (e.g., “red” or “green”) is securely shared with the University, but individual responses to the UCheck self-assessment questionnaire are not accessible by the institution. More details on how to use UCheck, including how we are keeping this data private, are available at utoronto.ca/utogether2020/ucheck.

 

In the event that you are unable to access the UCheck online self-assessment prior to coming to campus, please complete UCheck as soon as you are able to, once on campus. Alternatively, if choose not to use UCheck, you can access an offline or paper-based log to complete your self-assessment and document your risk status here.

Any student who receives a red status after completing a self-assessment should follow the directions provided via UCheck or on the offline or paper-based log.

 

Thank you for ensuring a safe, healthy environment and campus.

What study spaces are available on campus?

The Library

The Library study space is available Monday to Friday 10:00 am to 8:00 pm and 10:00 am to 5:00 pm on Saturday.

There is a UTSC Library booking system available so students can reserve a seat for their academic studies. Please note there are a limited number of study spaces available in the UTSC Library.

Bladen 4th Floor

The Bladen 4th Floor study space is open Monday to Friday 10:00 am to 11:00 pm and 10:00 am to 8:00 pm on Saturday.

Meeting Place

The seating that was in the Meeting Place has been removed, but the Meeting Place is still accessible to walk through.

MarketPlace Seating Area

The MarketPlace seating area is now closed.

 

I don't have a computer or internet at home. Can I access these resources on campus?

While space is limited and physical distancing will be applied, students who do not have access to computer resources at home can access Wi-Fi and computer resources in the Library and Bladen Wing space. Virtual resources and services continue to be available for students.

Lockers

Student locker rental will not be available for the month of September. Please check the SCSU website periodically for more information.

General Safety & Physical Distancing Measures

Mask usage on campus

  • Any individual in an indoor space at U of T (that is normally publicly accessible) will be required to wear a face mask or face covering, when measures such as physical barriers are not available. This includes hallways, lobbies, elevators and other common use facilities.
  • Exemptions are provided for people with underlying medical conditions that inhibit their ability to wear masks and individuals in specific areas that are not intended for public use.
  • Masks may be removed when taking part in athletic or fitness activities and in situations where wearing a mask impedes delivery and receiving of services.

U of T will provide approximately 250,000 non-medical, fabric face masks to students, staff, faculty and librarians (two per person). Student distribution of masks will run from September 8 to September 18 during the set hours at the following locations:

  • Residence (available to all students not just residence students) - Tuesdays, Wednesdays and Thursdays from 9:00 am to 5:00 pm
  • Chem Stores (ESCB): Monday through Friday from 9:00 am to 5:00 pm
  • SW Entrance Welcome Desk: Monday through Friday from 9:00 am to 5:00 pm
  • Health and Wellness Centre: Monday from 9:00 am to 4:45 pm, Tuesday from 10:00 am to 4:45 pm (Virtual/Phone Appts only), Wednesday and Thursday from 9:00 am to 7:45 pm, and Friday from 9:00 am to 4:45 pm (Virtual/Phone Appts only). Closed for Lunch Daily 12:50 pm to 2:00 pm.

 

Physical distancing

  • Classrooms will be setup so that students can sit at least two metres (6 feet) apart from one another.
  • A maximum number of individuals allowed in a particular space will be adhered to.

Entrances and exits

Dedicated entrances and exits are currently being established to promote a one-way flow of traffic to adhere to physical distancing restrictions.

Signage

Keep an eye out for signage located across the campus that will encourage and instruct everyone to practice safe physical distancing and proper hand hygiene.

Meeting rooms and elevators

Signage will be provided indicating maximum occupancy for meeting rooms and elevators, as well as to direct the flow of foot traffic.

Cleaning and disinfecting

  • Libraries and classrooms will be cleaned five times per week, while surfaces that people frequently come into contact with--including elevator buttons and doorknobs--will be disinfected twice a day, in keeping with Public Health Ontario guidelines.
  • Caretaking staff are also using a new, chlorine-based solution approved for use against SARS-CoV-2, (the virus that caused COVID-19).

Sanitizing stations

The university will install upwards of 1,000 hand sanitizer and sanitizing wipe dispensers across the three campuses so that people can easily disinfect their hands. Each dispenser will be touchless and installed at an accessible height in visible locations.

Protective measures

  • Environmental Health & Safety (EHS) is conducting assessments across U of T’s three campuses to ensure that adequate physical distancing measures are in place.
  • In high-traffic areas where maintaining a two-metre distance from others isn’t possible or is impractical are being assessed and appropriate protective measures such as Plexiglass barriers and sneeze guards will be installed.

Fall Term 2020

How will undergraduate and graduate courses be delivered for the 2020-21 academic year?

For the Fall 2020 and Winter 2021 academic year, all first-year offerings will be conducted online (remotely). This is also guaranteed for all other offerings during the Fall 2020 term.

With the recent changes to health and safety regulations due to COVID-19, we had to evaluate our in-person offerings. As all course elements offered at UTSC this Fall are replicates of online course elements, we will be removing all in-person elements, making us 100% online effective Tuesday, October 13, 2020, as part of our remote access guarantee.

At present, recording of lectures for WebOption delivery may continue, but students will not attend in-person. Additionally, the limited number of planned in-person exams will transition to online.

What online teaching platforms will be available for the Fall?

Our primary teaching platform is Quercus, used in addition to our  Educational Technology tools and services supported at the University of Toronto (such as Blackboard Collaborate Ultra, Zoom and Peer Scholar). You can also view our recommended technology requirements for Remote/Online Learning here.

Will all courses be redeclared ‘online synchronous’, or will we have separated the lecture section numbering from the course delivery?

All course elements, including lectures, tutorials and practicals offered in the Fall term of the 2020-21 academic year have shifted to be 100% online, effective October 13, 2020. As public health and safety regulations change, any updates will be further communicated and reflected in the timetable.

Can students view the occupancy of designated study spaces prior to showing up to campus?

The 4th-floor Bladen Wing study space is available for students to access Wifi and computer services. This is a walk-in space and no booking is required, and physical distancing will be applied.Additionally, there is a UTSC Library booking system available so students can reserve a seat for their academic studies. Please note there are a limited number of study spaces available in the UTSC Library.These study spaces will also adhere to health and safety guidelines set by the provincial and municipal government.

Holiday Closures

Will the campus be closed during the holidays?

The University will be officially closed as of December 23, 2020 and will reopen on January 4, 2021 as originally planned. As of January 4, 2021, the campus will be open, with some restrictions and reduction in services during this week. See below for more details.

Library Access During the Holidays

The Library will be closed Monday, January 4 and Tuesday, January 5, 2021 and will reopen with reduced hours (10am – 5pm) Wednesday, Thursday and Friday.

Residence Office During the Holidays

The Residence Office will remain fully open during the week of January 4, 2021.

Winter Term 2021

When will Winter term classes start?

Winter term classes will begin Monday January 11, 2021.

Will Reading Week be affected by the January 11, 2021 start date?

Reading Week will remain in place as planned, during the week of February 15, 2021.

Will the overall term be extended to accommodate the later start for 2021?

The overall term will not be lengthened. Classes will now end April 12, 2021 with the examination period still to conclude on April 23, 2021.

Will course enrolment, drop dates and financial deadlines be adjusted due to the later start of Winter term?

Course enrolment, drop dates and financial deadline dates will be adjusted to accommodate the late start of classes. The amended dates will be posted to the Registrar website, the week of November 23, 2020.

What will the Winter term look like?

As public health and safety regulations remain in place for the winter season, and with the safety and well-being of our community being our top priority, we will proceed only with course elements that are deemed essential to the learning outcomes of the course (elements that cannot be replicated online or in a remote environment) in-person. This will mainly be laboratories. All other elements will be offered online.

If you are currently enrolled in a winter course that includes an in-person element (that is not deemed essential), this will now be delivered online. You will receive a message from the Registrar’s Office with further details. These changes will also be indicated on the course timetable.

For courses with mandatory in-person elements (i.e., with no corresponding remote component), will there be a guarantee that they will be repeated in subsequent terms?

We maintain our commitment to offer these in-person elements in subsequent academic terms. Appropriate accommodations to program requirements relating to in-person courses will be made for those intending to graduate in June 2021.

I am graduating in June 2021, but I cannot attend some in-person required courses – will this delay my graduation?

No, your graduation will not be delayed. For students who are otherwise on track to graduate, departments will adjust program requirements to allow a path to graduation for those who cannot attend in-person required courses this year.

I am graduating in June 2021, what can I do to prepare for my transition into my career?

There are several resources available for students preparing for graduation. We recommend attending the Employer Information Sessions and Networking Events available. We also recommend attending our annual Get Hired conference at the end of April 2021. For access to our online career workshops please click here.

Will other in-person elements be provided as restrictions/space permits and for faculty and students who are willing?

We have taken a very cautious approach towards offering in-person course elements for the entire 2020-21 academic year. We will offer in-person classes to the extent that health requirements and faculty and student interest will allow. We will update the timetable with any new in-person course offerings as they become available from the academic departments.

Will there be an extension for payment of service fees?

For the Fall term, payment deadline for service charges and ancillary fees is November 30, 2020 to avoid charges that will be applied on December 15, 2020. Fees relating to the Winter Term are currently being reviewed with an update to be provided in the near future.

For any in-person offering, will there will be a remote backup plan in the event of restrictions that will not allow for such in-person elements?

We recognize that Public Health restrictions may not allow for in-person elements in the Winter term. In this event, our current approach of being 100% online will remain in place for every offering.

Who can I contact regarding questions I have about the Winter 2021 term?

If you have questions pertaining to course registration, enrolment or financial aid please contact: askro.utsc@utoronto.ca
For questions regarding specific course delivery methods please contact the respective academic department.
For academic advising support please contact: aacc@utsc.utoronto.ca
For AccessAbility services please contact: ability@utsc.utoronto.ca

What If health regulations change during the winter term? What will happen to the remaining in-person elements?

As safety and well-being remains our top priority, in the event there is a change to health regulations, we will pivot appropriately in compliance with provincial directives and convert these elements to an online format.

Student Experience - Fall 2020

Will there be standardization of different student services in the Fall 2020?

Services offered by the Registrar’s Office, Office of Student Experience and Wellbeing, and AccessAbility Services will be offered online. The quality will not be compromised, we are simply shifting our existing approach to an online platform.

Will incidental fees be reduced for Fall 2020?

Yes, some of the fees will be reduced. For more details, please visit the Office of the Vice-Provost, Students.

Should non-residence students move closer to campus for Fall 2020?

We are very sensitive to students’ concerns about their living arrangements for the upcoming academic year. Each student will have a different comfort level about coming and being on campus. As the safety of our students remains of top priority, all first-year offerings for the 2020-21 academic year will be conducted remotely while we assess the guidelines from the Provincial and municipal governments.

T-Card pickup

The Registrar's Office will have a staff member located in the Library on Tuesday, Wednesday and Thursday from 12:00 pm to 3:00 pm for T-Card pick-up, by appointment only. To book an appointment, please click here. (link to: https://clnx.utoronto.ca/home.htm

 

Library Facilities

What services are available?

The UTSC Library will be open with limited access to study space this Fall 2020. The general stacks will remain closed with a retrieval process in place. UTSC students, faculty and staff can continue to access library services such as the online help desk, consultations with liaison librarians, and more online.

Pickup Service

UTSC students, staff and faculty are eligible to use the library's Pickup Service for print books not available through the HathiTrust Emergency Temporary Access Service (ETAS).

 

Library Assistance

UTSC Library staff are ready to continue assisting students, faculty and staff through our new online help desk.

Live Chat With A Librarian

Students are  encouraged to use the Ask Chat with a Librarian service or contact their Liaison Librarian for individual research help.

Makerspace

Although the  UTSC Makerspace (home to library 3D printers, iMac computers and more) is closed, students, staff and faculty are invited to attend online workshops provided by the Makerspace team.

The BRIDGE

The BRIDGE is operating online! Get easy access to virtual support and resources in business, finance, and entrepreneurship in one place. Stay up-to-date on access to the BRIDGE space.

AccessAbility - General Services

What Accessability Services are available to support me?

Please note that our office remains committed to helping you complete your term with as little disruption as possible. AccessAbility Services remain available to support students with disability-related concerns and academic accommodations.

How can I schedule an appointment with my Disability Consultant or Assistive Technology Consultant?

Please call our main office line at 1 (416) 287-7560. Our Front desk staff will be available to answer your questions and help you arrange your required appointments. If you reach our voicemail, please leave your full name and phone number for one of our staff members to contact you at. You can also reach us by email at the following address: ability@utsc.utoronto.ca

How will I meet with my Disability Consultant or Assistive Technology Consultant if we cannot meet in person?

Students can meet with their Disability Consultant and Assistive Technology Consultant on the phone, through TEAMS or can communicate via email.

Note: Students can go to the UTSC TEAMS site to install and access MS TEAMS on their device. For assistance downloading the MS TEAMS application, please contact the student helpdesk at 1 (416) 287-4357 (HELP) or at the following email address: helpdesk@utsc.utoronto.ca

If you experience technical difficulties with the MS TEAMS application, a Disability Consultant or Assistive Technology Consultant will be available at the beginning of your meeting and will contact you at the phone number or email provided to them.

Can I still connect with my healthcare provider at Health & Wellness remotely?

If you are seeing a healthcare provider at Health & Wellness within the University of Toronto, you will still be able to connect with them over the phone. Find more information about Health & Wellness appointments here.

We also recommend you schedule a phone or virtual appointment as we also consider your lived experience for accommodation planning. The service will assess our eligibility for services and discuss next steps. Students will be required to submit medical documentation to the service, upon request.

 

How will I receive my accommodations now that my course is online?

You still have access to your accommodations as your courses transition to online learning. Please contact your Disability Consultant should you have specific questions about how your accommodations will translate to an online learning environment. If you haven’t already, and feel comfortable doing so, please share your Letter of Accommodation with your course instructors. If you require support please contact our office by phone at 1 (416) 287-7560 or via email.

I have a recued course load accommodation. How will this be affected by transitioning to remote learning?

If your full-time status changed because of this transition, please connect with your Disability Consultant. If you receive OSAP, we recommend you speak with a Financial Aid Advisor in the Office of the Registrar and an Academic Advisor to discuss degree and program planning.

I regularly use sign language interpreting or having my courses captioned in real-time. What should I do now that my courses are online?

Should you require specific services for online lectures, please reach out to notetaking@utsc.utoronto.ca to discuss next steps. There are many alternative options for you to access lecture content remotely.

Can I continue to access peer notetaking?

Yes, our amazing volunteer notetakers will continue taking notes and uploading them to the notetaking portal on myAIMS. Students may also download the note taking package and download the announcement script, and email it to course instructors directly.

If you experience difficulties finding a note taker match in myAIMS, please contact notetaking@utsc.utoronto.ca or call us at 1 (416) 208-2662.

What should I do if I have been diagnosed with COVID-19, affecting my ability to complete my studies?

You may be eligible to receive accommodations based on your medical condition. Please phone 1 (416) 287-7560 or email us at: ability@utsc.utoronto.ca to schedule an appointment to talk with a Disability Consultant.

AccessAbility - Tests, Midterms & Exam Accommodations

Am I still able to write my online tests/exams with accommodations?

Please register to receive accommodations for tests/exams via myAIMS.

If your professor informs us that your test has been cancelled, we will cancel your booking in myAIMS and inform you via email.  

If your test has been moved online, your professor will inform us of these details, and we will provide extra time and break time accommodations to your online test.

Please do not cancel your tests/exam bookings on myAIMS if your Professor has announced that the tests/exams will be moving to an on-line delivery format. We require the information to inform your Professor that you would like to receive accommodation for their on-line tests.

I have accommodations for additional writing time as well as stopped clock breaks. How will this work in an online testing format?

Additional writing time, stopped clock breaks as well as breaks will be added to your total test writing time. Students are strongly encouraged to use their break time as intended. Quercus will not shut down or "time out" if you step away from your computer during the allotted time for your testing. For more detailed steps, please see our Taking a Timed Exam on Quercus instruction document (MS Word).

How will my instructor know my accommodations are online and if I require extra time?

As long as you register with the Accommodated Tests and Exams office through myAIMS, then your allocated extra time will be facilitated by that office. You do not need to reach out to your instructor, but it is very important that you register for any online exams as quickly as possible to ensure this is arranged prior to your test/exam time.

I am writing a timed online exam. How do I know how much time I have?

In the Quercus application, under the Course Navigation, please click the Quizzes link then click the Exam to see its duration and the exact date/time it will open.

For step-by-step instructions, please view Taking a Timed Exam in Quercus instructions (MS Word).

Has the registration process changes for test/exam registration?

Registration for tests and exams will remain as usual. If you have already submitted a registration to write a test or exam, you don’t need to register again, regardless if it has been moved online.

My final exam is no longer showing up on myAIMS. What should I do?

Students should email accessexams@utsc.utoronto.ca to discuss this with the Accommodated Test and Exam Services. In your email, please state if you have received any information from the professor regarding the status of the exam.

What is the difference between a take-home exam and an assignment a student would usually request a one-week extension on using their letter of accommodation?

A take-home exam is a timed assignment that replaces a final exam, and the accommodations for additional test/exam time will be facilitated on your behalf by Accommodated Test and Exam Services, as long as you have registered by the set deadline. In the situation of an assignment where a student has had weeks or months to prepare, then a student can request the usual extension accommodation of up to one week from the due date if this is listed on the letter of accommodation. If you have questions related to additional time or extensions, please communicate with your Disability Consultant.

How do I submit my take-home exams to Quercus

I am writing my online final exam on Quercus with my Assistive Technology. Do you have any suggestions to help me use my AT in the Quercus Platform?

See below for tips for using Assistive Technology in Quercus.

For Chrome: Kurzweil 3000 Read the Web text to speech 

For Firefox: Jaws Screen Reader, NVDA screen reader, Dragon speech recognition, ZoomText screen enhancement 

For Safari: VoiceOver screen reader (Macintosh OS)

Compatible with Quercus: Windows OS accessibility options, Macintosh OS accessibility options 

General Accessibility Resources

AccessAbility - Academics

I need to petition an extension for my course work for disability-related reasons. How do I do this?

You can discuss your disability-related petition by booking an appointment with your Disability Consultant. Petitions are submitted through the Office of the Registrar. See documentation requirements here.

If you are experiencing COVID-19 related symptoms and need to petition your course work, please review the COVID-19 Absence Declaration.

AccessAbility - BSWD Funding

How will online learning affect my BSWD funding/application?

If you are currently receiving BSWD funding for in-course supports/or other services, please connect with your Disability Consultant and Enrollment Services should you have any further questions.

If you have recently submitted a BSWD application (and are waiting for confirmation of approval), UTSC students with disabilities can check the status of your application and funding by going to the online portal listed on the Financial Aid for Students with Disabilities page.

Please note that the on-campus transportation funding will no longer be available. Please communicate with your accessibility advisor if you have further questions regarding this.

How do I submit BSWD receipts?

BSWD receipts can be submitted by email to bswd.grants@utoronto.ca. Please ensure your name and student number are located on the receipts, as well as a standard cover sheet.  

A standard cover sheet to accompany your receipts is available from the Enrolment Services website. Receipts will also be accepted as PDF from your University of Toronto email, please keep copies of your receipts for your records.

What can I do with unused BSWD funds?

Any unused bursary funds must be repaid by a money order, certified cheque or bank draft payable to the University of Toronto at this email address: bswd.grants@utoronto.ca. Please ensure your name and student number is located on the cheque/money order or bank draft.

Photocopies of your cheque/money order or bank draft will be accepted as PDF from your University of Toronto email, please keep copies for your records.

AccessAbility - Learning and Social Support

I need guidance on getting started and writing my essay/written assignment. Is there someone who can help me?

Supportive writing services are available through an online format. If you would like to attend a session please visit the Writing Support tutoring website to book a one-on-one appointment for writing support.

What supports are available to help me transition to online learning?

Our office remains committed to helping you complete your term with as little disruption as possible. To help transition from classroom to online learning/testing or reference tips, referral pathways and next steps, please download Accessibility Resources for Students in Online Learning and COVID-19 Response: Take Home Tests and Online Exams.

Quick Links & Additional FAQs